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A Qualitative Study of the Implementation of Referral Coordination for Specialty Care Referrals in the Veterans Health Administration
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DOI：10.1097/MLR.0000000000002297.png)
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Abstract
En 中文
Veteran enrollees of the Veterans Health Administration (VA) have increasing options for where and how to access health care, including within VA in person or virtually and through VA-purchased community care. To promote Veterans’ informed choice and streamline access to appointments, VA initiated referral coordination, which entails clinical review and conversations with Veterans before scheduling all specialty care referrals.
Keywords:
access to care
implementation research
qualitative research
specialty care
veterans
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