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Adding value to the information technology function
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DOI：10.1201/1078/43196.18.3.20010601/31291.8.png)
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摘要
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If an organization seriously considers adding value to the IT function, substantial benefits for both the organization and the IT department can be produced. The issues involved may require considering new, more innovative approaches to the IT department's mission. Areas for review and improvement include the ways in which technology is being selected and used and improvements in the levels of IT customer service.
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