.png){kind=icon}
返回
Complexity, errors, and administrative burdens
.png){kind=icon}
OA
AI
DOI：10.1080/14719037.2023.2288247.png)
.png){kind=icon}
原文求助.png){kind=icon}
分享.png){kind=icon}
收藏
摘要
En 中文
Errors in administrative processes cost clientele and organizations, yet are understudied. Beyond efficiency losses, errors impose administrative burdens on clientele. Automation is a common tool for reducing errors. Little is known, however, about the factors that may augment automation's effectiveness. We theorize that administrative errors are a function of program complexity. We expect automation to improve accuracy in less complex programs but worsen with increased complexity. With U.S. Unemployment Insurance program audit data, we use longitudinal Poisson analysis to test our expectations. Complexity is associated with greater incidences of administrative errors. As expected, automation's effects vary with level of complexity.
Keyword:
Administrative error
administrative burdens
complexity
technology
automation
期刊
IF:
4.9
论文数:
1.9K
被引数:
8.0K
机构
引用论文
Differentiation of cultured neuroblastoma induced by staurosporine and cyclic AMP: methods for assessing a neuronal phenotypestaurosporine和环腺苷酸诱导的神经母细胞瘤培养物的分化：评估神经元表型的方法
.png){kind=icon}
PREAI
分享收藏
查看更多内容