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Connect dispatch centers for call handling improves performance

delete2019-02-20
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OA
AI
Y
Y. Penverne
M
Michel Terré
F
François Javaudin
J
J. Jenvrin
F
F. Berthier
J
Julien Labady
B
Brice Leclère
E
Emmanuel Montassier *
DOI:10.1186/s13049-019-0601-ydelete
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摘要

摘要

En 中文
The aim of this Letter to the Editor was to report a strategy to reduce time waiting for emergency calls in a dispatch center, in line with a recently published article that reviewed evidence for medical dispatching systems to accurately dispatch Emergency medical Services. Here, we tested the effect of a connected distribution of calls, where a call is allocated to the first available resource among a pooled group of telecommunicators from several dispatch centers. We found that connect dispatch centers improve dispatch center performance, especially during an overloaded period. It could be leveraged to handle emergency calls without delay and to appropriately dispatch Emergency Medical Services.
Keyword:
Emergency medical dispatch
Emergency medical services
Virtualization
AI总结

AI总结

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期刊

S
Scandinavian Journal of Trauma Resuscitation and Emergency Medicine
IF:
3.1
论文数:
1.8K
被引数:
4.2K

机构

N
nantes universite
学者数:
1.7W
论文数: 1.2W
被引数: 125
C
chu de nantes
学者数:
6.1K
论文数: 4.5K
被引数: 7
引用论文

引用论文

Key performance indicators' assessment to develop best practices in an Emergency Medical Communication Centre
err2018-10-01
err8
PREAI
errPenverne, Yann; Leclere, Brice; Labady, Julien; Berthier, Frederic; Jenvrin, Joel; Javaudin, Francois; Batard, Eric; Montassier, Emmanuel
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