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Conversation-Based Information Delivery Method for Facility Management
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DOI：10.3390/s21144771.png)
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摘要
En 中文
Facility management platforms are widely used in the facility maintenance phase of the building life cycle. However, a large amount of complex building information affects facility managers' efficiency and user experience in retrieving specific information on the facility management platform. Therefore, this research aims to develop a conversation-based method to improve the efficiency and user experience of facility management information delivery. The proposed method contains four major modules: decision mechanism, equipment dataset, intent analysis, and knowledge base. A chatbot prototype was developed based on the proposed method. The prototype was then validated through a feasibility test and field test at the Shulin Arts Comprehensive Administration Building in Taiwan. The results showed that the proposed method changes the traditional information delivery between users and the facility management platform. By integrating natural language processing (NLP), building information modelling (BIM), and ontological techniques, the proposed method can increase the efficiency of FM information retrieval.
Keyword:
building information modeling
facility management
chatbot
natural language processing
ontology
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期刊
IF:
3.5
论文数:
7.2W
被引数:
20.9W
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A framework for the utilization of Building Management System data in building information models for building design and operation在用于建筑设计和运营的建筑信息模型中利用建筑管理系统数据的框架OAAI
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