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Developing knowledge management capabilities: a structured approach
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DOI：10.1108/13673271111119718.png)
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摘要
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Purpose - Knowledge management (KM) needs a systematic approach to develop capabilities which accelerate the evolution of knowledge into a key organizational resource. This paper aims to address this issue. Design/methodology/appraoch - This paper reports the empirical findings of a case study offering insights into the infrastructure and process capabilities required to provide knowledge support for organizational routines and activities. Findings - It also presents a four-stage framework that helps to make sense of the development of capabilities during the implementation of KM initiatives. Practical implications - The research moves KM capability development from being a mere concept to being a clearly articulated set of stages, which underpin organizational growth. Originality/value - As above, the research moves KM capability development from being a mere concept to being a clearly articulated set of stages, which underpin organizational growth.
Keyword:
Knowledge management
Knowledge engineering
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Review:: Knowledge management and knowledge management systems:: Conceptual foundations and research issues评论:: 知识管理和知识管理系统:: 概念基础和研究问题
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