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Developing separate or integrated configurators? A longitudinal case study
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DOI：10.1016/j.ijpe.2022.108517.png)
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摘要
En 中文
Configurators have the potential to revolutionize the business processes of Engineering-to-order (ETO) companies. Despite their positive impacts on ETO companies' operations and strategies, there is a paucity of empirical investigations examining the development processes and practices of configurators, in particular integrated configurators. We, thus, carry out a longitudinal case study in a large ETO company to study and compare the characteristics and dynamics of the development process of an integrated sales and technical (ST) configurator with these of a sales configurator and a technical configurator. First, the findings uncover the nature of the integrated ST configurator development process in terms of development team formation, development planning activities, processes and activities that went wrong, and unplanned events and their handling. Second, performance evaluation with respect to several criteria contributes to a holistic picture of the development process of the integrated ST configurator. Based on the findings, we further shed light on managerial implications including the business process changes associated with the application of the integrated ST configurator and the need of having a clear, comprehensive project plan before development. To conclude, our study is expected to broaden ETO companies' understanding of the development processes of integrated configurators and to guide them to make wise decisions in developing configurators.
Keyword:
Integrated configurators
Engineering-to-order
Longitudinal case study
Project planning
Configurator development
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10
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被引数:
3.6W
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Qualitative research on software development: a longitudinal case study methodology软件开发的定性研究: 纵向案例研究方法
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