Evaluating over-empathizing in emotional support conversations: A user-centered framework

doi:10.1016/j.eswa.2025.131059

2026-01-06

PRE

DOI：10.1016/j.eswa.2025.131059

原文链接

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摘要

En 中文

• 情感支持对话中对过度共情问题的首次分析。 • 引入UPEval以进行用户中心的对话质量评估。 • 识别LLM缺陷：重复性、策略滥用以及缺乏真实性。 • 提供构建更以用户为中心的情感支持系统的方向。

期刊

Expert Systems with Applications

IF:

7.5

论文数:

3.0W

被引数:

10.2W

机构

Korea University

学者数:

3.6W

论文数: 3.8W

被引数: 4.4W

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