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Evaluating Technology-Mediated Collaborative Workflows for Telehealth
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DOI：10.1109/JBHI.2021.3119458.png)
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摘要
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Goals: This paper discusses the need for a predictable method to evaluate gains and gaps of collaborative technology-mediated workflows and introduces an evaluation framework to address this need. Methods: The Collaborative Space - Analysis Framework (CS-AF), introduced in this research, is a cross-disciplinary evaluation method designed to evaluate technology-mediated collaborative workflows. The 5-step CS-AF meta-process includes: (1) current-state workflow definition, (2) current-state (baseline) workflow assessment, (3) technology-mediated workflow development and deployment, (4) technology-mediated workflow assessment, (5) analysis and conclusions. For this research, a comprehensive, empirical study of hypertension exam workflow for telehealth was conducted using the CS-AF approach. Results: The CS-AF systemized approach reveals critical cross-disciplinary evaluation data concerning gains and gaps of collaborative workflows when technology-mediated enhancements are characterized and compared with a baseline workflow for the goal of continuous workflow improvement. Conclusion: The CS-AF is an effective meta-analysis process that can be adapted for use in multiple domains.
Keyword:
Collaboration
Hypertension
Instruments
Manuals
Bioinformatics
Task analysis
Protocols
Collaboration
Framework
Technology-Mediated
Telehealth
Workflow
期刊
IF:
6.8
论文数:
4.6K
被引数:
2.0W
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