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Hotel Analytics: The Case for Reverse Competitive Sets

delete2021-08-08
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PRE
AI
Z
Zvi Schwartz *
T
Timothy Webb
Jing Ma 封面图
Jing Ma (Jing Ma)
DOI:10.1177/19389655211036656delete
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摘要

摘要

En 中文
Hotel industry practitioners and scholars expressed concerns regarding the reliability of the commonly used comparative performance indices, given the subjective nature of the competitive (comp) sets. This study explores the potential of two alternative comp sets: reverse and name-back. It is demonstrated that they have a higher level of integrity as they moderate the values of a traditional comp set-based RevPAR (revenue per available room) index, are simple to implement, and are more dynamic. The study shows analytically and empirically that the two are likely to mitigate biases and that the reverse comp set appears to be more effective than the name-back. Multiple practical implications are outlined and discussed.
Keyword:
comp sets
hotels
revenue management
performance benchmarking

期刊

Cornell Hospitality Quarterly 封面图
Cornell Hospitality Quarterly
IF:
3
论文数:
793
被引数:
2.0K

机构

U
University of Delaware
学者数:
1.3W
论文数: 1.3W
被引数: 2.0W
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