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Impact of Technology, Job Complexity, and Mental Health in High-Stress Organizations: A Narrative Review on Security Services
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Abstract
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Background Mental health results in high-stress organizational environments for security services personnel who work in military roles and paramilitary units and cyber-defense positions and correctional sectors. Digital transformation increases operational efficiency yet produces technostress and role ambiguity and cognitive overload. Method The literature review synthesized research between 2015 and 2025 through automated and manual academic database searches that followed PRISMA 2020 flowchart methodology. The research analyzed multiple eligible studies about technostress and job complexity effects on mental health in security service personnel. Results The findings demonstrate that technology serves a dual purpose to enhance situational awareness and decision-making but simultaneously creates burnout through techno-overload techno-invasion and technouncertainty. Poor supervisory support and excessive administrative duties create additional stressors which intensify the existing organizational strain. The protective factors for stress reduction include adaptive leadership alongside positive digital climates together with job control and individual resources consisting of autonomy and optimism and self-efficacy. Discussion The review demonstrates that technostress and job complexity together with organizational stressors create mental health problems in security personnel. The Job Demands-Resources model helps explain these organizational dynamics by showing how specific role stressors can be reduced through targeted organizational resources. Conclusion The psychological health of security personnel faces both helpful and harmful effects because of technological systems and job-related complexities. The success of high-stress security operations depends on specific interventions which protect job satisfaction and resilience and ensure sustainable performance.
Keywords:
Technostress
Security Services
Job Complexity
Coping
Psychological Well-Being
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