.png){kind=icon}
返回
IT outsourcing success: A dynamic capability-based model
.png){kind=icon}
OA
AI
DOI：10.1016/j.jsis.2020.101599.png)
.png){kind=icon}
.png){kind=icon}
分享.png){kind=icon}
收藏
摘要
En 中文
This study proposes and tests a model of information technology outsourcing (ITO) capabilities as antecedents of ITO success. Building on the dynamic capabilities perspective (DCP), the model posits that ITO sensing, ITO seizing, and ITO orchestrating capabilities will influence ITO success by way of both successful reconfiguration of IT solutions and successful delivery of IT services. Building on extant ITO research, the model also hypothesizes that contract management capabilities and relationship management capabilities will influence ITO success via the successful delivery of IT services. Data from a cross-sectional survey of 152 large U.S.-based organizations in various industries were analyzed with PLS. The results support the hypothesis that successful reconfiguration mediates the effect of dynamic capabilities on ITO success. They partially support the hypothesis of successful delivery as mediator of the effect of dynamic capabilities on ITO success. The hypothesis of successful delivery as a mediator of the effect of relationship management capabilities and contract management capabilities on ITO success is supported only for relationship management capabilities. The study offers a theoretical anchoring for the conceptualization of ITO capabilities, which complements the rich and context-specific case-based literature of ITO capabilities and extends current research by adding to existing explanations of how ITO success is achieved.
Keyword:
Dynamic capabilities perspective
IT outsourcing success
IT outsourcing dynamic capabilities
IT outsourcing management capabilities
IT reconfiguration
Successful delivery of IT services
AI总结
对已上传原文的论文进行重点信息的提取，主要内容包括：简要概述、研究摘要、背景介绍、关键亮点、图文解析、展望与总结。
期刊
IF:
11.8
论文数:
690
被引数:
4.5K
机构
引用论文
.png){kind=icon}
分享收藏From IT leveraging competence to competitive advantage in turbulent environments: The case of new product development从IT利用能力到动荡环境中的竞争优势: 新产品开发案例
PREAI
分享收藏A Comparative Study of Factors Associated with Relapse in Alcohol Dependence and Opioid Dependence酒精依赖与阿片依赖复发相关因素的比较研究OAAI
OAAI分享收藏
查看更多内容