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Judging IT department performance
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DOI：10.1201/1078/44118.21.2.20040301/80424.10.png)
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摘要
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Based on a lengthy career as an IT project manager and consultant, the author has come to recognize the importance of processes that provide an objective assessment of IT's actual performance. He also experienced that in too many organizations, opinions instead of assessments hold sway. This article explains how to overcome these uninformed biases, objectively judge IT, and use this assessment as part of a continuous improvement process.
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