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Knowledge management and data mining for marketing

delete2001-05-01
delete351
PRE
AI
S
Shaw, MJ
C
Chandrasekar Subramaniam
G
Gek Woo Tan
W
Welge, ME
DOI:10.1016/S0167-9236(00)00123-8delete
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摘要

摘要

En 中文
Due to the proliferation of information systems and technology, businesses increasingly have the capability to accumulate huge amounts of customer data in large databases. However, much of the useful marketing insights into customer characteristics and their purchase patterns are largely hidden and untapped. Current emphasis on customer relationship management makes the marketing function an ideal application area to greatly benefit from the use of data mining tools for decision support. A systematic methodology that uses data mining and knowledge management techniques is proposed to manage the marketing knowledge and support marketing decisions. This methodology can be the basis for enhancing customer relationship management. (C) 2001 Elsevier Science B.V. All rights reserved.
Keyword:
data mining
knowledge management
marketing decision support
customer relationship management

期刊

Decision Support Systems 封面图
Decision Support Systems
IF:
6.8
论文数:
3.8K
被引数:
1.5W

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