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Not Warm or Cold, but Appropriate: How Outcome Severity Shifts Moral-Mind Inferences and Trust in AI Chatbots
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DOI：10.1016/j.chb.2026.109039.png)
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Abstract
En 中文
• Trust in AI chatbots depends on inferred moral agency and moral emotions. • Warmth or moral judgment alone had weak effects; cue fit drove stronger inferences. • Style and judgment crossover shaped perceived moral emotions more than agency. • Outcome severity shifted which cues users treated as most informative.
Keywords:
Moral agency
Moral emotions
Trust in AI
Cue fit
Outcome severity
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