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Automatic techniques for issue report classification: A systematic mapping study
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AI
DOI：10.1007/s10515-026-00616-x.png)
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Abstract
En 中文
Several studies have evaluated automatic techniques for classifying software issue reports into bugs and non-bugs to assist practitioners in effectively assigning relevant resources based on the type of issue. Currently, no comprehensive overview of this area has been published. A comprehensive overview will help identify future research directions and provide an extensive collection of potentially relevant existing solutions. This study aims to provide a comprehensive overview of the use of automatic techniques to classify issue reports. We conducted a systematic mapping study and identified 46 studies on the topic. The study results indicate that the existing literature applies various techniques for classifying issue reports, including traditional machine learning and deep learning-based techniques, and more advanced large language models. Furthermore, we observe that these studies (a) lack the involvement of practitioners, (b) do not consider other potentially relevant adoption factors beyond prediction accuracy, such as the explainability, scalability, and generalizability of the techniques, and (c) mainly rely on archival data from open-source repositories only. Therefore, future research should focus on real industrial evaluations, consider other potentially relevant adoption factors, and actively involve practitioners.
Keywords:
Bug report classification
Issue report classification
Software maintenance
Systematic mapping study
Literature review
Journal
A
IF:
3.1
Papers:
81
Citations:
0