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Commitment and Behavior Change: Evidence from the Field

delete2012-07-03
delete248
PRE
AI
K
Katie Baca-Motes
A
Amber Brown
A
Ayelet Gneezy *
E
Elizabeth A. Keenan
L
Leif D. Nelson
DOI:10.1086/667226delete
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Abstract

Abstract

En 中文
Influencing behavior change is an ongoing challenge in psychology, economics, and consumer behavior research. Building on previous work on commitment, self-signaling, and the principle of consistency, a large, intensive field experiment (N = 2,416) examined the effect of hotel guests' commitment to practice environmentally friendly behavior during their stay. Notably, commitment was symbolic-guests were unaware of the experiment and of the fact that their behavior would be monitored, which allowed them to exist in anonymity and behave as they wish. When guests made a brief but specific commitment at check-in, and received a lapel pin to symbolize their commitment, they were over 25% more likely to hang at least one towel for reuse, and this increased the total number of towels hung by over 40%. This research highlights how a small, carefully planned intervention can have a significant impact on behavior. Theoretical and practical implications for motivating desired behavior are discussed.
Keywords:
MONETARY INCENTIVES
GOAL SPECIFICITY
SOCIAL NORMS
INFORMATION
ATTITUDES
GREEN
CONSERVATION
PERSPECTIVE
PERFORMANCE
MOTIVATION
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Key information extracted from the uploaded paper, including a brief overview, abstract, background, key highlights, visual analysis, and future outlook.

Journal

Journal of Consumer Research cover
Journal of Consumer Research
IF:
6.4
Papers:
2.5K
Citations:
2.5W

Organization

University of California System cover
University of California System
Scholars:
37.5W
Papers: 33.7W
Citations: 6.6K
U
University of California San Diego
Scholars:
4.6W
Papers: 3.5W
Citations: 924