Explainable Product Classification for Customs

doi:10.1145/3635158

Explainable Product Classification for Customs

2024-02-22

1

OA

AI

DOI：10.1145/3635158

Original request for help

Save

Abstract

En 中文

The task of assigning internationally accepted commodity codes (aka HS codes) to traded goods is a critical function of customs offices. Like court decisions made by judges, this task follows the doctrine of precedent and can be nontrivial even for experienced officers. Together with the Korea Customs Service (KCS), we propose a first-ever explainable decision supporting model that suggests the most likely subheadings (i.e., the first six digits) of the HS code. The model also provides reasoning for its suggestion in the form of a document that is interpretable by customs officers. We evaluated the model using 5,000 cases that recently received a classification request. The results showed that the top-3 suggestions made by our model had an accuracy of 93.9% when classifying 925 challenging subheadings. Auser study with 32 customs experts further confirmed that our algorithmic suggestions accompanied by explainable reasonings, can substantially reduce the time and effort taken by customs officers for classification reviews.

Keywords:

Product classification

interpretability

decision support

human-centered

explainable AI

Explainable Product Classification for Customs

Abstract

Journal

Organization