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FORGIVING STAKEHOLDERS
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AI
DOI：10.5465/amp.2023.0460.png)
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Abstract
En 中文
Understanding firm responses to breaches of trust is critical to managing relationships between firms and stakeholders. Although forgiveness is a vital link in the trust-repair process, there is so far no article that examines forgiveness research to identify factors that should influence the propensity of top managers of a transgressed firm to forgive a transgressing stakeholder. This article fills that void by integrating concepts of trust restoration, forgiveness, stakeholder culture, and transgressor power to develop a model that predicts the level of forgiveness a firm is likely to extend to a stakeholder that has breached the firm's trust. The visibility and magnitude of a transgression-as well as transgressor intentions, reactions, history, reputation, and power-influence the firm's response, within the context of its stakeholder culture. Our model can help managers, consultants, and investors anticipate and interpret transgressed firm reactions to a transgressing stakeholder's breach of trust, with implications for relations with the transgressor, relations with other stakeholders, and future firm performance.
Keywords:
UPPER ECHELONS
RESTORATIVE JUSTICE
BUSINESS ETHICS
FORGIVENESS
TRUST
ORGANIZATION
PERSONALITY
STRATEGY
APOLOGY
RECONCILIATION
Journal
IF:
5.7
Papers:
678
Citations:
5.7K