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Going beyond a stress reliever: A human-supported mindfulness intervention enhances daily psychological and behavioral functioning among hospitality employees
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DOI：10.1016/j.tourman.2026.105498.png)
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Abstract
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Although mindfulness interventions have been found to play a critical role in improving employee well-being and job performance, empirical evidence from the hospitality industry remains scarce. Grounded in workplace mindfulness theory, this study explores how daily mindfulness interventions coupled with human coaching guidance influence psychological states (self-acceptance and serenity) and work behaviors (job crafting and helping behavior) among hospitality employees. Specifically, with the support of a human coach, employees participated in 10 consecutive days of systematic mindfulness intervention sessions, and the experience sampling method (ESM) was employed to assess the effects on psychological and behavioral outcomes. The multilevel modeling revealed that the intervention significantly enhanced participants’ psychological and behavioral functioning, with effects varying as a function of baseline levels. Based on these findings, hospitality managers are encouraged to adopt evidence-based mindfulness intervention programs to foster employees’ psychological well-being and proactive work behaviors.
Keywords:
Workplace mindfulness intervention
Employee mindfulness
Occupational health
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