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Human-Aided Bots

delete2018-11-01
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OA
AI
P
Pavel Kucherbaev *
A
Alessandro Bozzon
DOI:10.1109/MIC.2018.252095348delete
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Abstract

Abstract

En 中文
A chatbot is an example of a text-based conversational agent. While natural language understanding and machine learning techniques have advanced rapidly, current fully automated chatbots still struggle to serve their users well. Human intelligence, brought by crowd workers, freelancers, or even full-time employees can be embodied in the chatbot logic to fill the gaps caused by limitations of fully automated solutions. In this paper, we investigate human-aided bots, i.e., bots (including chatbots) using humans in the loop to operate. We survey industrial and academic examples of human-aided bots, discuss their differences and common patterns, and identify open research questions.
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Journal

IEEE Internet Computing cover
IEEE Internet Computing
IF:
4.4
Papers:
2.0K
Citations:
2.0K

Organization

D
Delft University of Technology
Scholars:
2.6W
Papers: 2.5W
Citations: 3.8W
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