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Making customer service a priority

delete1996-01-01
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PRE
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J
John P. Murray *
DOI：10.1080/10580539608906965delete
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Abstract

Abstract

En 中文
Doing more with less is a familiar but frustrating slogan for IT professionals, especially in the area of customer service. Yet IT departments that make customer service a priority increase their overall productivity and quality and add value to their organization.
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Key information extracted from the uploaded paper, including a brief overview, abstract, background, key highlights, visual analysis, and future outlook.

Journal

I
Information and Management
IF:
8.2
Papers:
2.3K
Citations:
1.4W

Organization

No organization information available