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Managing process knowledge for decision support
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DOI：10.1016/S0167-9236(99)00041-X.png)
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Abstract
En 中文
In this paper we describe a technique for modeling and implementing process knowledge within an organization. We begin by presenting a framework (Knowledge Mill) for describing the knowledge management process. Later, we elaborate on one aspect of the process - classification. In particular, we describe a goal-oriented modeling schema for capturing and organizing knowledge during the decision-making process. A patented tool (ThoughtFlow(TM)) that supports the application of the goal-oriented schema is also described. In addition, a case study of using the framework and tool in a strategy deployment process, within the IT organization of a large company, is presented. (C) 1999 Elsevier Science B.V. All rights reserved.
Keywords:
decision support
knowledge management
strategy
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