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Mapping product usability

delete2002-10-01
delete31
PRE
AI
S
Sunil Babbar
R
Ravi S. Behara
E
Edna M. White
DOI：10.1108/01443570210446315delete
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Abstract

Abstract

En 中文
It is not sufficient for firms to deliver products that have technical excellence. Products should be easy. to use and fit in with the work practices, activities and context of the consumer. Product usability is now recognized as a critical dimension of product quality. Product usability is defined by product attributes that address the physical, cognitive and emotional needs of intended users. Based on a. database of documented real-world customer experiences with manufactured products in use, this research maps the categories of product usability using an affinity diagram. The resulting affinity diagram and the insights it provides can help managers design products that better meet the needs of their customers. Limitations of the study and the implications of its findings are also discussed.
Keywords:
product design
quality
customer satisfaction
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Key information extracted from the uploaded paper, including a brief overview, abstract, background, key highlights, visual analysis, and future outlook.

Journal

I
International Journal of Operations and Production Management
IF:
7.4
Papers:
2.5K
Citations:
1.0W

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No organization information available