.png){kind=icon}
.png){kind=icon}
Return
Optimal Server Control with Two Customer Classes and Classification Errors
.png){kind=icon}
OA
AI
DOI：10.1016/j.ejor.2025.11.032.png)
.png){kind=icon}
.png){kind=icon}
Share.png){kind=icon}
Save
Abstract
En 中文
• Customer misclassification is a common phenomenon in many applications • We provide analytical models of service systems with customer misclassification • We identify the optimal allocation of specialists in systems with customer misclassification • We investigate how the long-run average profit depends on the misclassification probability • We identify under what conditions it is more profitable to serve customers with or without service continuity
Keywords:
Markov decision processes
Queueing Systems
Misclassified Customers
Service Continuity
Profitability
AI Summary
Key information extracted from the uploaded paper, including a brief overview, abstract, background, key highlights, visual analysis, and future outlook.
Journal
IF:
6
Papers:
2.2W
Citations:
6.4W
Organization
No organization information available