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Promoting radical innovation through end-user computing satisfaction
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DOI：10.1108/IMDS-06-2017-0256.png)
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Abstract
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Purpose - The purpose of this paper is to provide empirical evidence of the relationship between end-user computing satisfaction (EUCS) and radical innovation, using organizational learning as an explanatory variable. Design/methodology/approach - An empirical study was conducted in a population of 402 Spanish companies. A sample of 251 valid questionnaires was obtained. Structural equations were used to validate the proposed hypotheses. Findings - Organizational learning capability fully mediates the relationship between EUCS and radical innovation. Research limitations/implications - The sample of companies is heterogeneous in terms of size, sector, age and market share. The study uses single informants. Practical implications - Results highlight the need to implement adequate information systems to promote radical innovation. In addition, it is necessary to facilitate organizational contexts that encourage dialogue, experimentation, risk-taking, participative decision-making and openness to the external environment. Originality/value - This research contributes to the study of alternative antecedents of radical innovation by highlighting the importance of EUCS.
Keywords:
Radical innovation
Organizational learning capability
End-user computing satisfaction
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