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Quality Function Deployment Method for Streamlining Access to Information in Governance
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DOI：10.3390/admsci16030158.png)
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Abstract
En 中文
Nowadays information logistics and its integration with information systems is a competitive advantage for a company. The focus is on theoretical knowledge gained from e-maintenance environments, security measures, and objectives. In companies, it is important to conduct a risk analysis and subsequently to specify security measures. Risk analysis focuses on the creation of a Quality Function Deployment (QFD) matrix, taking into account customer requirements, with the outcome being the determination of the importance of these requirements. The result of the regression and correlation analyses confirm the research hypothesis, demonstrating a strong positive relationship (r = 0.849) between flexibility in problem solving and the implementation of security measures. The Mann–Kendall test was used to verify the trend of specified solved problems. When performed on the current data set, the test provided a variance of S = 31 and a standardized test statistic of Zs = 2.0669. The outcomes of this article may guide organizations in refining their security strategies using customer-driven methodologies such as QFD. The field of information logistics and its integration with information systems can be beneficial for companies.
Keywords:
Quality Function Deployment matrix
information system
risk management
customer care
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