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Restaurant Tipping in Germany: Do Payment Methods Play a Role?
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DOI：10.1080/1528008X.2025.2571655.png)
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Abstract
En 中文
Most research on tipping focuses on countries with high nominal tipping, such as the United States, leaving a gap in understanding tipping behavior in European countries like Germany. Moreover, the shift toward cashless transactions has reshaped consumers’ payment preferences in Germany, influencing tipping practices. This study examines payment method preferences and differences in tipping behavior across various payment methods from the perspectives of both consumers and restaurant staff in Germany. Interviews with 20 restaurant patrons and 13 staff members reveal that Germany operates as a low-nominal tipping society. Cashless payments are becoming the predominant payment method and are altering tipping expectations for both customers and restaurant employees. Additionally, the study explores the motivations and perceptions of consumers and staff regarding tipping in relation to predetermined tipping percentages. The findings provide theoretical and managerial insights, enhancing the understanding of how payment methods influence tipping behavior and contributing to knowledge on tipping norms in Germany.
Keywords:
Restaurant tipping
cashless payment
tip method
pre-settled tipping rate
tip expectation
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