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The Daily Grind of Automation: A Case Study of User Encounters With Smart Building at the Workplace
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DOI：10.1109/MPRV.2025.3637080.png)
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Abstract
En 中文
This article presents a case study of everyday work in a highly automated, energy-efficient office building. Through interviews and site visits with 12 participants, including office users, technical support staff, and institutional decision-makers, we investigate the reality of ubiquitous smart building systems in professional settings. Our findings highlight the tension between system automation and user agency, particularly when technical and organizational constraints limit the user's ability to shape the system's operation. We describe users' lived experiences stemming from over two years of everyday interaction with smart systems, revealing key challenges in the long-term use of ubiquitous building technologies. These include issues of algorithmic transparency, perceived reliability, and user strategies to force desired system responses. Based on our analysis, we indicate promising strategies for facilitating the discoverability and adoption of smart building systems in the workplace. By learning from early-stage deployments, our findings inform the design of more usable smart work environments.
Keywords:
Buildings
Employment
Interviews
Floors
Codes
Encoding
User experience
Stakeholders
Smart systems
Smart buildings
Journal
I
IF:
1.8
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26
Citations:
1.7K
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Cited Papers