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The impact of customer habit knowledge on last-mile logistics costs and satisfaction
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DOI：10.1016/j.retrec.2026.101777.png)
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Abstract
En 中文
• A last-mile strategy integrating customers’ habits and preferences is posited. • The effect of this strategy combined with alternative delivery points is studied. • The benefits of using advanced customer data in logistics planning are discussed. • A Simulated Annealing metaheuristic is adapted to this last-mile problem formulation. • A simulation environment is developed to validate the research.
Keywords:
L91
R41
C61
Last-mile delivery
Delivery options
Customer habits
Metaheuristics
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