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Using Health Chatbots for Behavior Change: A Mapping Study
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DOI：10.1007/s10916-019-1237-1.png)
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Abstract
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This study conducts a mapping study to survey the landscape of health chatbots along three research questions: What illnesses are chatbots tackling? What patient competences are chatbots aimed at? Which chatbot technical enablers are of most interest in the health domain? We identify 30 articles related to health chatbots from 2014 to 2018. We analyze the selected articles qualitatively and extract a triplet for each of them. This data serves to provide a first overview of chatbot-mediated behavior change on the health domain. Main insights include: nutritional disorders and neurological disorders as the main illness areas being tackled; affect as the human competence most pursued by chatbots to attain change behavior; and personalization and consumability as the most appreciated technical enablers. On the other hand, main limitations include lack of adherence to good practices to case-study reporting, and a deeper look at the broader sociological implications brought by this technology.
Keywords:
Chatbots
Mobile healthcare
Instant messaging
Software agents
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