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When Does Team Identification Pertain to Creative Problem-Solving Process?
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DOI：10.1111/caim.12660.png)
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Abstract
En 中文
Previous studies on the link between organisational identification and creativity have reported contradictory results, that is, both positive and negative effects. This may be because existing research has focused on mediating and moderating variables as antecedents of creativity, thus ignoring differences in capability in the creative problem-solving process. This study challenges this contradiction by exploring when organisational identification at a team level pertains to creative problem-solving process. Referring to the creative problem-solving process represented by design thinking, we propose a model with problem-finding and problem-solving capabilities as dependent variables, including the moderating effect of team reflexivity. Based on survey data from 350 Japanese employees, this study finds that team identification positively associates with the problem-finding capability when team reflexivity is high and is independent of team reflexivity in problem-solving capability. This study argues that there are different antecedents influencing problem-finding and problem-solving capabilities in creative problem-solving. Furthermore, it was empirically suggested that finding problems about what one should do in the context of social dynamics is more closely related to one's identity than resolving problems for technologies and solutions.
Keywords:
creative problem-solving
design thinking
team identification
team reflexivity
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