.png){kind=icon}
返回
Does uncertain demand affect service quality?
.png){kind=icon}
PRE
AI
DOI：10.1016/j.ijhm.2015.01.013.png)
.png){kind=icon}
原文求助.png){kind=icon}
分享.png){kind=icon}
收藏
摘要
En 中文
The purpose of this article is to investigate the impact of demand uncertainty on labor intensity as well as service quality. Theoretical predictions are mixed: on the one hand, risk aversion leads hotels to choose a lower level of capital in response to demand uncertainty, thereby leading to higher labor intensity; on the other hand, the demand-enhancing benefit of service quality may be weakened due to demand uncertainty, thereby leading to a lower service quality decision. Using the data of international tourist hotels in Taiwan, this article shows that demand uncertainty leads to a positive impact on hotels' labor intensity. In addition, hotels located in markets with a higher degree of concentration, having more diversified revenue sources, or belonging to hotel chains also tend to exhibit higher labor intensity. (C) 2015 Elsevier Ltd. All rights reserved.
Keyword:
Uncertain demand
Capital-labor ratio
Service quality
Hotel industry
AI总结
对已上传原文的论文进行重点信息的提取，主要内容包括：简要概述、研究摘要、背景介绍、关键亮点、图文解析、展望与总结。
期刊
IF:
8.3
论文数:
6.9K
被引数:
2.3W
机构
引用论文
A stochastic cost efficiency analysis of international tourist hotels in Taiwan台湾国际旅游饭店的随机成本效率分析
PREAI
分享收藏Influence of uncertain demand on product variety: evidence from the international tourist hotel industry in Taiwan需求不确定对产品种类的影响: 来自台湾国际旅游饭店业的证据.png)
TOURISM ECONOMICS
TOURISM ECONOMICSIF3.2
PREAI
分享收藏Using data envelopment analysis to measure hotel managerial efficiency change in TaiwanTOURISM MANAGEMENT
TOURISM MANAGEMENTIF12.4
PREAI
分享收藏Market structure and profitability in the international tourist hotel industryTOURISM MANAGEMENT
TOURISM MANAGEMENTIF12.4
PREAI
分享收藏 没有更多内容
没有更多内容