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Dynamic capabilities through continuous improvement infrastructure
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DOI：10.1016/j.jom.2009.02.002.png)
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We examine the content of continuous improvement strategies and identify infrastructure. decision areas that are important for continuous improvement initiatives. We present a framework of infrastructure based on the idea that continuous improvement can serve as a dynamic capability when it includes a comprehensive organizational context. Further, we study continuous improvement initiatives in five companies to investigate the practices used by them in each of the decision areas of our framework. This research adds to the conceptual understanding of continuous improvement and results in grounded propositions about critical areas of infrastructure for continuous improvement. (C) 2009 Elsevier B.V. All rights reserved.
Keyword:
Continuous improvement
Dynamic capabilities
Lean management
Operations strategy
Organizational learning
Six Sigma
Total quality management
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