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How Does the Difference Between Users' Expectations and Perceptions About a Robotic Agent Affect Their Behavior?
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DOI：10.1007/s12369-011-0122-y.png)
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摘要
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We assumed that the difference between the users' expectations regarding the functions of an agent and the function that they actually perceived would significantly affect their behavior toward the agent. We then defined this differences as the adaptation gap and experimentally investigated how the adaptation gap signs affected the acceptance rate indicating how many of the agent's suggestions the participants accepted as their behaviors toward the agent. The results showed that the participants with positive adaptation gap signs had a significantly higher acceptance rate than those with negative ones. This led us to conclude that the adaptation gap signs significantly affected the participants' behavior toward agents in the way that we expected, and that comprehending these signs will become indispensable for designing interaction between users and agents.
Keyword:
Adaptation gap
User expectations and perceptions
User behavior toward agents
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