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A prescriptive analytics framework for jointly optimizing retention incentives and targeting

delete2025-10-17
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PRE
AI
P
Paolo Latorre
A
Armando Meza
H
Héctor López-Ospina
W
Wouter Verbeke
J
Juan Pérez
DOI:10.1016/j.knosys.2025.114649delete
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Abstract

Abstract

En 中文
• Joint optimization of targeting and incentives with analytical conditions. • Closed form incentive (linear) and unique optimum for logistic under a mild bound. • Predictor-agnostic prescriptive layer driven by the posterior churn share. • Evaluation on a 75/25 train/test split across FIS, Logit, RF, NB, and XGBoost. • Consistent test-set profit gains; best performance from XGBoost with a sigmoid.
Keywords:
Prescriptive analytics
Profit-driven
Churn
Retention incentives
Mamdani fuzzy inference
Logistic response

Journal

K
Knowledge-Based Systems
IF:
7.6
Papers:
1.2W
Citations:
4.5W

Organization

U
universidad de los andes
Scholars:
561
Papers: 313
Citations: 0
K
KU Leuven
Scholars:
5.7W
Papers: 5.2W
Citations: 8.1W