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Cogs in the machine: Ethical costs of organizational dehumanization and knowledge hoarding in service - intensive hospitality contexts
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DOI：10.1016/j.ijhm.2026.104699.png)
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Abstract
En 中文
• This study uniquely examines knowledge hoarding through psychological and ethical dimensions in the hospitality sector. • It integrates the Conservation of Resources Theory and the Affective Events Theory to explain emotional and moral pathways. • Moral resilience is introduced as a novel moderator, buffering the impact of organizational dehumanization. • A two-study, mixed-method design, including a three-wave survey, ensures strong contextual and causal validity.
Keywords:
knowledge hoarding
organizational dehumanization
moral resilience
hospitality sector
conservation of resources theory
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