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Leveraging machine learning to predict employee turnover in the service industry

delete2026-08-03
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PRE
AI
K
Kavitha Haldorai
W
Woo Gon Kim
R
R.L. Fernando Garcia
J
Jun Li *
DOI:10.1016/j.ijhm.2026.104859delete
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Abstract

Abstract

En 中文
• Availability and quality of community support are leading predictors of turnover. • Physical ergonomics significantly influences turnover. • Recognition from supervisors reduces turnover through social exchange processes. • Resilience lowers turnover, supporting conservation of resources theory. • Logistic regression achieved the highest predictive accuracy.
Keywords:
Employee turnover
Machine learning
Predictive modeling
Hospitality workforce
Community resources
Human resource information system

Journal

International Journal of Hospitality Management cover
International Journal of Hospitality Management
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8.3
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6.8K
Citations:
2.3W

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Our Lady of Fatima University
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florida state university
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South China Normal University
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