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Journal of Hospitality Marketing & Management

IF11
Papers43
Citations
Journal Papers 42
Publication Date
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From review consumption to review creation: how AI-generated summaries reshape user contributions on travel platforms
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-09-22
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PREAI
deleteTian-Yu Han; Xin-Ya Bi; Jian-Wu Bi
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Exploring the impact of robot-based services on hotel brand image among senior consumers
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-08-27
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PREAI
deleteZhengan Zhu; Lawrence Hoc Nang Fong; C. Michael Hall; Xianger Chen; Feifei Lin
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Service robots and job crafting: the mechanism of anthropomorphism in the hospitality industry
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-08-20
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PREAI
deleteWon-Moo Hur; Hakseung Shin; Yujeong Jo; Yuhyung Shin
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How perceived virtual-idol advertising appeals shape impulsive hotel booking intention: identity-activated persuasion in Saudi hospitality
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-08-09
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PREAI
deleteSaad Almosa; Saif Ahmed; Mst. Nilufar Ahsan; Husam Ahmad Kokash; Syed Shah Alam
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Employee AI role-threat appraisal and dysfunctional customer behavior in hotels: a socioemotional pathway through emotional authenticity and fairness
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-07-28
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PREAI
deleteTaeshik Gong; Yu-Shan (Sandy) Huang
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Can AI fake a hospitable mind? Empathy, linguistic style, and the human-AI performance gap: moving beyond the feeling economy
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-07-02
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PREAI
deleteEun Joo Kim; Minji Kim
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Employee-AI collaboration errors and service innovation: dual pathways of error reflection and negative affective rumination
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-07-01
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PREAI
deleteYao Lv; Pengfei Zhao; Yuchen Jiao
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AI-Induced occupational uncertainty as a multi-level challenge: reconciling human-centered values with automation in tourism and hospitality
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-07-01
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deleteOAAI
deleteMahlagha Darvishmotevali; Kevin Kam Fung So; Billy Bai
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The AI disruption paradox: when technological threats stimulate green service innovation through employee crafting
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-06-16
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PREAI
deleteJian Shi; Yu Zhang; Qiaoyun Yun
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From green business strategy to green functional benefits: the roles of green technology, supply chain management, stakeholder engagement, and eco-friendly image in green lodging hotels
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-06-15
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PREAI
deleteM. Omar Parvez; Muhittin Cavusoglu; Md Sazzad Hossain; Ataul Karim Patwary
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It’s the robot’s fault: how does the anthropomorphism of service robots impact employee engagement in service recovery?
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-06-10
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PREAI
deleteDewen Liu; Haoding Wang; Yingjia Liu; Yuan (Mason) Gao; Martin Pancho
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From psychological empowerment to human-AI rapport: how Artificial Intelligence Social Responsibility enhances consumer well-being in hospitality
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-06-08
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PREAI
deletePengyi Shen; Yiming Chen; Jinxiong Li
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Understanding perceived values and risk in guest adoption of generative AI chatbots
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-05-31
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PREAI
deleteHaitao Li; Khuram Shahzad; Ali Nawaz Khan; Bilal Ahmad; Muhammad Ashfaq
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Human vs. robot service in hospitality: how value co-creation shapes guest revisit intention
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-05-13
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PREAI
deleteShafaqat Mehmood; Zhimin Zhou; Salman Khan; Ifra Noor
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Going beyond green compliance: linking organizational green culture to employee green voice in the hospitality sector
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-05-07
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PREAI
deleteDung Minh Nguyen; Phuong Loc Tran; Vo Thi Ngoc Thuy; Nhat Tan Pham
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How animated discount display increases online purchase intention: Moderated mediation via perceived discount depth and curiosity
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-04-27
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PREAI
deleteBen Haobin Ye; Fangke Sun; Lawrence Hoc Nang Fong; Jose Weng Chou Wong
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Reviewer nationality as a signal: the role of cultural congruence in online evaluations of ethnic restaurants
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-04-27
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PREAI
deleteLeonardo Aureliano-Silva; M. Omar Parvez; Eda Alphan; Cihan Cobanoglu
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The Goldilocks effect in hospitality teams: an investigation of the curvilinear relationship between shared leadership and service innovation
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-04-25
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PREAI
deleteQiong Wu; Kunyu Yang; Keyu Chen; Qiwei Zhou; Kathryn Cormican
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Does ethics perception foster hotel booking intention in livestreaming commerce platform? A cognitive-affective perspective
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-04-03
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PREAI
deleteMst. Nilufar Ahsan; Saad Almosa; Husam Ahmad Kokash; Saif Ahmed; Syed Shah Alam
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The effect of hotel digital leadership on employee digital voice: a social cognitive theory perspective
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-03-22
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PREAI
deleteWanting Li; Jiangchi Zhang; Chaowu Xie; Songshan (Sam) Huang
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