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Service Business

IF4.1
Papers54
Citations1296
Journal Papers 54
Publication Date
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Navigating embedded uncertainty in automated services: a dual-process model of perceived risk and technology anxiety
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IF4.1
delete2026-10-19
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PREAI
deleteYi-Wei Eva Chang
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How remote workers evaluate workations: the work–family experiences and job–travel motivations
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IF4.1
delete2026-10-19
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PREAI
deleteChe-Jen Su; Wen-Shen Yen; Kunihiko Moriya; Seul Ki Lee; Yi-Fang Lan
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The dual-edged impact of gamified annual reviews: a motivation-benefit-behavior analysis of social sharing and platform continuance in music streaming
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IF4.1
delete2026-10-19
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PREAI
deleteWee Kheng Tan; Jen-Hsun Yang
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Student-oriented service responsibility and student outcomes: the mediating role of skill-development support
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IF4.1
delete2026-09-02
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deleteVlad Diaconita; Laurentiu-Gabriel Dinca
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Enhancing co-creation energy in prolonged transformative services for well-being: the role of customer mindfulness
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IF4.1
delete2026-08-25
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PREAI
deleteMy-Quyen T. Mai; Tram-Anh N. Pham; Hai-Bich H. Bui; Nguyen-Hau Le
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Interactivity and enjoyment in U.S. live-streaming service encounters: how digital services shape user experience
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IF4.1
delete2026-08-25
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PREAI
deleteMin Chung Han; Byeonghwa Park; Taewon Hwang; Hong-Hee Lee
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Business continuity in peer-to-peer sharing services: the interplay of failure severity, recovery source, and customer emotion
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IF4.1
delete2026-08-14
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PREAI
deleteSooyun Kim
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Supply chain networks as service systems: an empirical analysis of industry differences in structure and coordination
deleteService Business
IF4.1
delete2026-06-30
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PREAI
deleteDonghyun Choi; Taewon Hwang; Byeonghwa Park; Sang-Heui Lee
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Exploring the impact of digital enabling data systems on the innovation performance of digital service firms: the roles of knowledge reconfiguration and knowledge inertia
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IF4.1
delete2026-06-29
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PREAI
deleteQing Fan; Longjun Liu; Wenhai Wan
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Strategic prioritization of service quality in the OTT sports streaming industry: a Tri-Metric portfolio approach
deleteService Business
IF4.1
delete2026-06-10
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PREAI
deleteMiyeon Park; Eun Jung Choi; Suchul Lee
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OTT recommender system features shape consumers’ continued usage intention: An integrated perspective based on the SOR model and theory of consumption values
deleteService Business
IF4.1
delete2026-05-18
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PREAI
deleteHung-Tai Tsou; Ja-Shen Chen; Hsuan-Yu Hsu; Yu-Chieh Wu
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The gift of politeness: customer courtesy and employees’ service adaptive behavior in the hospitality industry
deleteService Business
IF4.1
delete2026-04-16
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PREAI
deleteJie Xu; Shuhao Li; Min Liu; Jianjun Liu; Yun Dong
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The service side of humility: exploring the dual effects of leader humility on employee cooperation in hospitality settings
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IF4.1
delete2026-03-13
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PREAI
deleteSomayeh Bahmannia; Darren KB. Darren; Kevin B. Lowe
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To serve or to leave: the role of commitment and motivation in volunteers’ turnover intentions
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IF4.1
delete2026-03-11
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PREAI
deleteTom De Clerck; Annick Willem; Leen Haerens
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Will I try or will I resist artificial intelligence-based frontline service technologies? A review and research agenda
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IF4.1
delete2026-03-10
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PREAI
deleteIhtesham Ud Din; Allard C. R. Van Riel
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From data to sustainable innovation: roadmapping for smart Product-Service Systems (PSS)
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IF4.1
delete2026-03-09
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deleteYoungjung Geum; Jinsu Lee; Woojin Choi; Myoungkyun Woo
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Influence of platform characteristics on health information processing and utilization: a comparison of social and generative AI platforms
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IF4.1
delete2026-03-09
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PREAI
deleteEuiBeom Jeong; DonHee Lee
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The moderating role of service and international diversifications on the relationship between ESG practice and firm performance in service businesses
deleteService Business
IF4.1
delete2026-03-09
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PREAI
deleteParichat Sinlapates; Supawat Meeprom; Akkhaporn Kokkhangplu
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Exploring passenger preferences for technology- and non-technology-based services in the airport journey
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IF4.1
delete2026-03-09
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PREAI
deleteJinsoo Hwang; Sooyoung Choi; Xinwei Su; Keunjae Lee; Insin Kim
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Service enhancement or cost reduction? Motive attribution explains how empathy affects continued usage after robot service failures
deleteService Business
IF4.1
delete2026-02-26
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PREAI
deleteChunhao Ma; Dewen Liu; Xutao Cai; Dong Yang
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