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Journal of Service Theory and Practice cover

Journal of Service Theory and Practice

IF4.4
Papers430
Citations1516
Journal Papers 430
Publication Date
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Actor engagement roles in collaborative settings: a theoretical framework and empirical typology
deleteJournal of Service Theory and Practice
IF4.4
delete2026-10-09
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PREAI
deleteKatrin Uude; Jodie Conduit; Carolin Plewa
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Mind your tone: how swear words in online complaints influence bystander perceptions of airlines and hotels
deleteJournal of Service Theory and Practice
IF4.4
delete2026-09-24
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PREAI
deleteMaqsood Hussain Bhutto; Joel Mero; Heikki Karjaluoto
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Understanding actor engagement through psychological ownership: a multi-sport brand perspective
deleteJournal of Service Theory and Practice
IF4.4
delete2026-08-29
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PREAI
deleteHarrison de Picot; Jodie Conduit; Steve Goodman; Heath McDonald
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Taking the pulse of service ecosystems: exploring viability through valences and forms of becoming
deleteJournal of Service Theory and Practice
IF4.4
delete2026-07-30
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deleteOAAI
deleteYasin Sahhar; Paul C. van Fenema; Jeroen van Strien
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Customer-perceived supplier innovativeness in B2B services: evaluative cues across ecosystem interactions
deleteJournal of Service Theory and Practice
IF4.4
delete2026-07-28
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PREAI
deleteJavaneh Mehran; Per Kristensson; Poja Shams
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When access leads to ownership: Explaining ownership rebound in access-based services
deleteJournal of Service Theory and Practice
IF4.4
delete2026-07-07
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PREAI
deleteBrenda Nansubuga; Hugo Guyader; Christian Kowalkowski
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Confronting barriers to co-creation in aged care settings
deleteJournal of Service Theory and Practice
IF4.4
delete2026-06-09
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PREAI
deleteHuihui Nie; Ying Zhu; Richard Lee; Manjit Monga; Deepak Sardana
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Restoring trust: gratitude vs. apology in healthcare service recovery
deleteJournal of Service Theory and Practice
IF4.4
delete2026-04-14
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PREAI
deleteYingzi Xu; I-Ling Ling
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Unlocking health participation: enhancing customer experiences in public health social media communities
deleteJournal of Service Theory and Practice
IF4.4
delete2025-12-24
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deleteMohammed Saeed J. Alzahrani; Jessica Wyllie; Jamie Carlson; Syed Mahmudur Rahman
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Key factors driving the co-creation of collaborative improvement and innovation in rural development ecosystems
deleteJournal of Service Theory and Practice
IF4.4
delete2025-12-23
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PREAI
deleteLouise Östberg; Kristen Snyder; Johan Lilja
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Workplace bullying and the enacted incivility of those targeted: the roles of anger, shame and fear
deleteJournal of Service Theory and Practice
IF4.4
delete2025-11-20
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deleteOAAI
deleteAsanka Gunasekara; Zaid Oqla Alqhaiwi; Tuan Trong Luu; Nikola Djurkovic
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Frontline employees in an AI-integrated workplace: current perspectives and future research landscapes
deleteJournal of Service Theory and Practice
IF4.4
delete2025-05-23
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deleteOAAI
deleteAnne Rachelle Castaneda; Jiraporn Surachartkumtonkun; Haroon Iqbal Maseeh; Park Thaichon; Wei Shao
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Lost in tasks: how workplace multitasking shapes employee moral awareness and service sabotage behavior
deleteJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
delete2025-04-01
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PREAI
deleteXie, Peng; Yang, Jianfeng; Tian, Fenfen
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An integrated model examining frontline employee willingness to work with retail service robots
deleteJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
delete2025-04-01
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PREAI
deleteLin, Hsiu-Fen
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Operational risk of customer participation - reduce it or accommodate it?
deleteJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
delete2025-04-01
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PREAI
deleteLee, Namkyung; Lee, Sangjoon
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Editorial: Reshaping the world through customer and actor engagement
deleteJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
delete2025-03-07
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PREAI
deleteAlexander, Matthew; Azer, Jaylan; Conduit, Jodie
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Boosting customers' hedonic well-being through fair services: the role of participation and price saving
deleteJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
delete2025-03-01
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PREAI
deleteTeichmann, Karin; Scholl-Grissemann, Ursula; Stokburger-Sauer, Nicola E.
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Super-heroes at your service: navigating moral dilemmas and small business owner identity in online communities
deleteJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
delete2025-03-01
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PREAI
deleteAnderson, Kelley Cours; Hass, Ashley; Mertz, Breanne A.; Mcdonald, Robert E.
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Improving upselling revenue: a longitudinal field study
deleteJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
delete2025-03-01
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PREAI
deleteCho, Jihoon
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Fulfill obligation toward nature and consume together: unraveling the influence of social media opinion leadership on collaborative consumption
deleteJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
delete2025-03-01
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PREAI
deleteUsman, Muhammad; Khalid, Adeel; Bogan, Erhan; Bani-Melhem, Shaker; Olya, Hesam
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