logo
CanyamAI summaries for academic research
language
MobileMobile
  • Phone FeatureWeChat Mini Program
EnglishEnglish
noticeNotice
BlogBlog
delete
arrow
BackJournal Details
Journal of Services Marketing cover

Journal of Services Marketing

IF4.5
Papers1071
Citations5594
Journal Papers 1072
Publication Date
delete
Crisis governance, legitimacy, and consumer ethics in service systems
deleteJournal of Services Marketing
IF4.5
delete2026-08-17
delete0
PREAI
deleteNikolaos Iason Koufodontis; Prachi Gala
deleteShare
deleteSave
The rhythm (and decisions) of the night: how FoMO and place identity explain decision-making, nighttime economy usage and expenditure
deleteJournal of Services Marketing
IF4.5
delete2026-08-17
delete0
PREAI
deleteLenny Vance; Rory Mulcahy; David Fleischman; Andy Ward; Lachlan Angus Goold; Henry Dugmore
deleteShare
deleteSave
Discerning authenticity through symbolic and natural stimuli: an integrated servicescape model for AI service apps
deleteJournal of Services Marketing
IF4.5
delete2026-06-23
delete0
deleteOAAI
deleteDiem-Trang Vo; Duy Dang-Pham; Ai-Phuong Hoang; Long Thang Van Nguyen
deleteShare
deleteSave
Unveiling the drivers of remote employees’ intentions to use home as a service consumption hub: a configurational approach
deleteJournal of Services Marketing
IF4.5
delete2026-06-11
delete0
deleteOAAI
deleteRodoula H. Tsiotsou; Avraam Papastathopoulos; Achilleas Boukis
deleteShare
deleteSave
Digital co-waiting: humour, camaraderie and emotional flux during Fortnite’s Black Hole event
deleteJournal of Services Marketing
IF4.5
delete2026-03-20
delete0
PREAI
deleteGerard Ryan; Othmane Aride; Maria del Mar Pàmies; Mireia Valverde
deleteShare
deleteSave
How and for whom does customer incivility affect employee outcomes? A three-wave survey
deleteJournal of Services Marketing
IF4.5
delete2026-03-11
delete0
deleteOAAI
deleteMakoto Fujii
deleteShare
deleteSave
Different shades of sharing in the sharing economy: a prototype theory approach
deleteJournal of Services Marketing
IF4.5
delete2026-01-22
delete0
deleteOAAI
deletePayam Akbar
deleteShare
deleteSave
Effective complaint management on social networks: the impact of response strategy, type and account on consumer reactions
deleteJournal of Services Marketing
IF4.5
delete2026-01-20
delete0
deleteOAAI
deleteSilke Bambauer-Sachse; Sanja Maria Stuhldreier
deleteShare
deleteSave
Determinants of customer acceptance of frontline service robots in a retail context
deleteJournal of Services Marketing
IF4.5
delete2025-11-04
delete0
deleteOAAI
deleteAdisorn Chaysang; Paul Patterson; Narumon Kimpakorn; Chirawan Chaisuwan
deleteShare
deleteSave
Consumers’ expectations and importance attached to provider’s warmth and competence in luxury and non-luxury service settings
deleteJournal of Services Marketing
IF4.5
delete2025-10-31
delete0
deleteOAAI
deleteGonzalo Luna-Cortés
deleteShare
deleteSave
Responding to illegitimate negative reviews: how defensive responses affect purchase intentions
deleteJournal of Services Marketing
IF4.5
delete2025-09-04
delete0
deleteOAAI
deleteVincent Jeseo; Jennifer H. Tatara
deleteShare
deleteSave
On the edge: bank customers’ upcoming resistance to the full-adoption of digital payment methods
deleteJournal of Services Marketing
IF4.5
delete2025-08-22
delete0
deleteOAAI
deleteIrina Dimitrova
deleteShare
deleteSave
Online value co-creation during the “dreaming” phase, brand image and uncertainty avoidance
deleteJournal of Services Marketing
IF4.5
delete2025-06-17
delete0
PREAI
deleteFrancisco Peco-Torres; Adam Jones; Ana Isabel Polo-Peña; Dolores M. Frías-Jamilena
deleteShare
deleteSave
Invisible rules: how institutional voids in base-of-the-pyramid markets influence adoption and diffusion of transformative service innovations
deleteJournal of Services Marketing
IF4.5
delete2025-06-17
delete0
PREAI
deleteMichelle Greene; Allard C.R. van Riel; Josée M.M. Bloemer
deleteShare
deleteSave
Viewpoint: advancing service design with practitioners’ insights
deleteJournal of Services Marketing
IF4.5
delete2025-06-05
delete0
deleteOAAI
deleteMartina Čaić; Núria Solsona Caba; Tuuli Mattelmäki
deleteShare
deleteSave
Never too old to learn: the transformational power of technology
deleteJournal of Services Marketing
IF4.5
delete2025-05-28
delete0
deleteOAAI
deleteStephanie C. Schleimer; Gloria L. Ge
deleteShare
deleteSave
AI, human or a blend? How the educational content creator influences consumer engagement and brand-related outcomes
deleteJOURNAL OF SERVICES MARKETING
IF4.5
delete2025-04-09
delete0
PREAI
deleteDe Cicco, Roberta; Francioni, Barbara; Curina, Ilaria; Cioppi, Marco
deleteShare
deleteSave
How service encounters predict donor behavior: evidence from a university health systems
deleteJOURNAL OF SERVICES MARKETING
IF4.5
delete2025-04-01
delete0
PREAI
deleteHoskins, Jake; Vanepps, Eric; Hoskins, Amanda; Scammon, Debra
deleteShare
deleteSave
The impact of AI recommendation quality on service satisfaction: the moderating roles of standardization and customization
deleteJOURNAL OF SERVICES MARKETING
IF4.5
delete2025-04-01
delete0
PREAI
deleteKim, Sung Yeon; Kim, Jinmin
deleteShare
deleteSave
Co-creating inclusive public services with customers experiencing vulnerability
deleteJOURNAL OF SERVICES MARKETING
IF4.5
delete2025-04-01
delete0
PREAI
deleteGrech, Nicholas; Greer, Dominique A.; Russell-Bennett, Rebekah
deleteShare
deleteSave