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Journal of Service Management cover

Journal of Service Management

IF7.9
Papers636
Citations4434
Journal Papers 648
Publication Date
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Biophilic sounds: enhancing healthy food and beverage selection
deleteJournal of Service Management
IF7.9
delete2026-07-17
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PREAI
deleteMegan Phillips; Eduardo Rech
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Addressing service grand challenges through inductive research
deleteJournal of Service Management
IF7.9
delete2026-06-02
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deleteEric Arnould; Matthew Godfrey; Linda L. Price
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Value co-creation and co-destruction dynamics in a service system: contradictions in geocaching
deleteJournal of Service Management
IF7.9
delete2026-05-27
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PREAI
deleteTero Vartiainen; Mengcheng Li; Tuure Tuunanen
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Value-in-context for digital servitization
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IF7.9
delete2026-04-23
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deleteMarcus Jensen; Filoumena Zlatanou; Qi Zhang; Benjamin Biesinger; Ghasem Zaefarian; Stephan C. Henneberg
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Configurational pathways to professional service innovation: a fuzzy set analysis of provider adoption decisions
deleteJournal of Service Management
IF7.9
delete2026-04-15
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deleteNicola Cobelli; Ilenia Confente; Volker G. Kuppelwieser
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When humans stop thinking: tackling the silent threat of AI complacency in service operations
deleteJournal of Service Management
IF7.9
delete2026-04-13
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deleteKhanh Bao Quang Le; Werner H. Kunz
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Digitalization strategy in service ecosystems: managing the interplay of tensions and empowerment
deleteJournal of Service Management
IF7.9
delete2026-03-17
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deleteSaba Samadi; Tanvir Ahmed; Alastair Euan McCullough; Eva Durán-López; Zsófia Tóth; Nima Heirati
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Augmenting human service agents with intelligent technologies
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IF7.9
delete2026-01-16
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deleteBea Waelbers; Alexander P. Henkel; Stefano Bromuri
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Purpose ignited: the transformative power of epiphanies in driving social profit orientation
deleteJournal of Service Management
IF7.9
delete2025-12-11
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deleteTimothy Lee Keiningham; Tracey S. Danaher; Leonard L. Berry; Lerzan Aksoy; Tor Wallin Andreassen
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An experiential perspective on uncertainty in peer-to-peer platform services
deleteJournal of Service Management
IF7.9
delete2025-03-17
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deleteRaúl Pérez López; Mika Yrjölä; Larissa Becker; Ekaterina Panina; Hannu Saarijärvi
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Interplay of provider and customer factors for servitization success: a transaction cost theory approach
deleteJournal of Service Management
IF7.9
delete2025-02-05
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deleteEva Lexutt
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Service robot-employee task allocation strategies: well-being within the intrusion challenge
deleteJOURNAL OF SERVICE MANAGEMENT
IF7.9
delete2025-01-01
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deletePhillips, Chelsea; Odekerken-Schroder, Gaby; Russell-Bennett, Rebekah; Steins, Mark; Mahr, Dominik; Letheren, Kate
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The effect of language style in online reviews on consumers' word-of-mouth recommendations
deleteJOURNAL OF SERVICE MANAGEMENT
IF7.9
delete2024-12-31
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deleteZhu, Zhenzhong; Zhao, Xiaowen; Shan, Minghui; Chen, Haipeng (Allan)
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Why should I trust you? Influence of explanation design on consumer behavior in AI-based services
deleteJOURNAL OF SERVICE MANAGEMENT
IF7.9
delete2024-12-20
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deleteNizette, Florence; Hammedi, Wafa; van Riel, Allard C. R.; Steils, Nadia
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Institutional dissonance and innovation: higher education from a service ecosystems perspective
deleteJOURNAL OF SERVICE MANAGEMENT
IF7.9
delete2024-12-13
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PREAI
deleteChandler, Jennifer D.
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A system and learning perspective on human-robot collaboration
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IF7.9
delete2024-11-29
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deleteMele, Cristina; Russo-Spena, Tiziana; Ranieri, Angelo; Di Bernardo, Irene
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Wired for work: brain-computer interfaces' impact on frontline employees' well-being
deleteJOURNAL OF SERVICE MANAGEMENT
IF7.9
delete2024-11-26
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deleteKies, Alexander; De Keyser, Arne; Jaramillo, Susana; Li, Jiarui; Tang, Yihui (Elina); Din, Ihtesham Ud
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A new competitive edge: crafting a service climate that facilitates optimal human-AI collaboration
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IF7.9
delete2024-11-15
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deletevan Riel, Allard C. R.; Tabatabaei, Farhad; Yang, Xiaoyi; Maslowska, Ewa; Palanichamy, Velmurugan; Clark, Della; Luongo, Michael
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Elevating the human experience through service standards: insights from the global refugee crisis
deleteJOURNAL OF SERVICE MANAGEMENT
IF7.9
delete2024-11-08
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deleteGnusowski, Marek; Fisk, Raymond P.
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Service virtuousness: implementing the very best of human qualities in service delivery
deleteJOURNAL OF SERVICE MANAGEMENT
IF7.9
delete2024-10-10
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deleteYagil, Dana
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