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Service Industries Journal

IF7.4
Papers2383
Citations4402
Journal Papers 2505
Publication Date
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The impact of anthropomorphic service robots on consumer conformity behaviour
deleteService Industries Journal
IF7.4
delete2026-07-30
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PREAI
deleteRongxin Chen; Tingrui Xu; Shusong Zhao; Wenjun Yu
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Cyber incivility, cyberslacking, and negative reciprocity: moderation of digital well-being
deleteService Industries Journal
IF7.4
delete2026-07-24
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PREAI
deleteMuhammad Raza; Muhammad Irfanullah Arfeen; Muhammad Ishtiaq Ishaq; Arbab Gul; Tayyaba Saleem
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Navigating generative AI in service research: the effectiveness–legitimacy matrix
deleteService Industries Journal
IF7.4
delete2026-07-23
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deleteAna Isabel Canhoto; Fragkiskos Filippaios; Mark Johnson
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Victim-centric perspectives on abusive supervision within hospitality organizations: a meta-analysis
deleteService Industries Journal
IF7.4
delete2026-07-17
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PREAI
deleteChenglin Gui; Xiaoqian Wang; Shanru Ai; Aimin Deng; Xiaohang Wang
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When helping violates the rules: mindfulness-contingent effects of pro-customer deviance on employee service innovation
deleteService Industries Journal
IF7.4
delete2026-07-15
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PREAI
deleteJiajing Hu; Renqi Lyu; Gefen Zhou
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US AI media attention and state-dependent spillovers across AI markets
deleteService Industries Journal
IF7.4
delete2026-07-09
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PREAI
deleteBarış Ziba; Salih Katircioglu; Nigar Taşpinar
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How AI compassion drives co-creation in digital health services
deleteService Industries Journal
IF7.4
delete2026-07-09
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PREAI
deleteMuhammad Salman Latif; Gang Li; Ijaz Hussain Bokhari; Md. Moynul Hasan
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The nexus between corporate AI social responsibility and ethical AI brand advocacy: do ethical brand identification and AI learning anxiety matter?
deleteService Industries Journal
IF7.4
delete2026-07-07
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PREAI
deleteAhmad Aljarah; Carla Rodriguez-Sanchez; Liudmila Ostrovskaya Fedorova; Suhaib Ahmed Soomro
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Biotech-enabled and neuroadaptive robotics in sustainable elderly tourism services: a delphi and PLS-SEM approach
deleteService Industries Journal
IF7.4
delete2026-06-30
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PREAI
deleteSajjad Alam; Muhammad Zubair Chishti
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Customer participation in service recovery: accounting for the role of customers’ perceived control and empowerment in hotel services
deleteService Industries Journal
IF7.4
delete2026-06-30
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deleteOAAI
deleteAron O'Cass; Shahin Sharifi; Vida Siahtiri; Atefeh Saniee
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How inclusive leadership sparks service innovation: an uncertainty reduction perspective
deleteService Industries Journal
IF7.4
delete2026-04-01
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PREAI
deleteUmrani, Waheed Ali; Ahmed, Umair; Syed, Obed Rashdi; Abi Abdallah, Reem; Mustafa, Sheraz
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The impact of AI on service employees: a systematic review
deleteSERVICE INDUSTRIES JOURNAL
IF7.4
delete2026-01-01
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PREAI
deleteCui, Su; Mao, Yina
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A framework for AI-driven value co-creation across customer journey stages
deleteService Industries Journal
IF7.4
delete2026-01-01
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PREAI
deleteChandra, Baby; Rahman, Zillur
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Sample size practices and guidelines in services marketing survey research
deleteSERVICE INDUSTRIES JOURNAL
IF7.4
delete2026-01-01
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PREAI
deleteAli, Faizan
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Thriving in shades of green: participative leadership, green value congruence, and innovative service behavior
deleteSERVICE INDUSTRIES JOURNAL
IF7.4
delete2026-01-01
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PREAI
deleteGull, Nida; Asghar, Muhammad; Xiong, Zhengde; Shen, Jie
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Customer experience, engagement, and co-creation in augmented reality retail service
deleteSERVICE INDUSTRIES JOURNAL
IF7.4
delete2025-12-01
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PREAI
deleteAbu Elsamen, Amjad; Hollebeek, Linda D.; Alimamy, Saifeddin; Stylos, Nikolaos; Marc Lim, Weng
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Ethical frontiers of artificial intelligence in services: a comprehensive review
deleteSERVICE INDUSTRIES JOURNAL
IF7.4
delete2025-11-01
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PREAI
deleteRasul, Tareq; Ladeira, Wagner Junior; Jafar, Syed Hasan; Santini, Fernando De Oliveira; Rice, John Lewis; Elmelegy, Ahmed R.
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The impact of AI service robots' cognitive anthropomorphism on consumers' subjective well-being - a moderated mediation model
deleteSERVICE INDUSTRIES JOURNAL
IF7.4
delete2025-11-01
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PREAI
deleteLi, Gang; Wang, Yuxi; Zhu, Hanyu; Zhu, Mengjiao
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Avoidance to acceptance: augmented reality infographics for low-acceptance sustainable foods
deleteSERVICE INDUSTRIES JOURNAL
IF7.4
delete2025-11-01
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PREAI
deleteHan, Jihae; Han, Jiyoon (jennifer); Lee, Yoon-Joo
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Service innovation through generative AI art platforms: the MIND affordances
deleteSERVICE INDUSTRIES JOURNAL
IF7.4
delete2025-11-01
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PREAI
deleteLee, Crystal T.; Shen, Yung-Cheng
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