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Service Industries Journal

IF7.4
Papers2397
Citations4402
Journal Papers 2519
Publication Date
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Fostering frontline employee trust in service robots through outcome interdependence
deleteService Industries Journal
IF7.4
delete2026-10-01
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PREAI
deleteQiushi Wang; Ping Han; Shuwei Hao
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How generative AI shapes customer input on video platforms
deleteService Industries Journal
IF7.4
delete2026-09-30
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PREAI
deleteQingan Wu; Xiping Liu; Mingsong Mao; Xia Li; Cong Yang; Tangxuan Guo; Jia Zhang; Qinyue Zhou
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Collaborating with service robots: enhancing work engagement and job outcomes
deleteService Industries Journal
IF7.4
delete2026-09-30
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PREAI
deleteWon-Moo Hur; Kyungwon Lee; June-ho Chung
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Human-as-the-Lead (HatL): reconceptualising human agency in AI-augmented work and its implications for employee and customer experience
deleteService Industries Journal
IF7.4
delete2026-09-29
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PREAI
deleteK. Vinaykumar Nair; K. R. Jayasimha
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Rethinking HR through AI: a sectoral analysis of customer complaints and training programs in tourism
deleteService Industries Journal
IF7.4
delete2026-09-27
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PREAI
deleteÖzlem Ari; B. Sahin; O. Erdal; S. Guven
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Hybrid service agency: human–robot collaboration and workforce transformation in hospitality and tourism
deleteService Industries Journal
IF7.4
delete2026-09-23
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PREAI
deleteMatteo Borghi; Phatcharasiri Ratcharak; Babak Taheri
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Thriving to serve sustainability: how green ambidextrous leadership fosters innovative service behavior in the hospitality industry
deleteService Industries Journal
IF7.4
delete2026-09-17
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PREAI
deleteJing Zhang; Nida Gull; Muhammad Asghar
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Green innovative service behaviour through contingent reward transactional leadership
deleteService Industries Journal
IF7.4
delete2026-09-09
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PREAI
deleteFawad Ahmed; Zhengde Xiong; Naveed Ahmad Faraz
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When AR-based phygital presentation helps new product adoption
deleteService Industries Journal
IF7.4
delete2026-09-08
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PREAI
deleteFue Zeng; Xueying Wang; Yang Qing; Yunjia Chi
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When fairness outweighs AI: empowering hotel reception employees
deleteService Industries Journal
IF7.4
delete2026-09-07
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PREAI
deleteThi Ngoc Nhi Pham; The Anh Phan; Thi My Dung Vo
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Ecological validity as a foundation for service research rigor
deleteService Industries Journal
IF7.4
delete2026-08-31
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deleteYaeseul Sung; Wonseok Seo; Viglia Giampaolo
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Digital queues as phygital pre-service touchpoints: an expectation confirmation perspective
deleteService Industries Journal
IF7.4
delete2026-08-31
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PREAI
deleteYing Qu; Yuhsuan Chen; Eunsoo Baek
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Linking customer incivility to quiet quitting through meaningful work
deleteService Industries Journal
IF7.4
delete2026-08-21
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PREAI
deleteMakoto Fujii
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I’ve seen you made a mistake: exploring observers’ reactions to robotic service failures and recovery
deleteService Industries Journal
IF7.4
delete2026-08-21
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PREAI
deleteJiemin Zhang; Jiaming Liang; Yimin Zhu; Jifeng Tang
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The impact of anthropomorphic service robots on consumer conformity behaviour
deleteService Industries Journal
IF7.4
delete2026-07-30
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PREAI
deleteRongxin Chen; Tingrui Xu; Shusong Zhao; Wenjun Yu
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Cyber incivility, cyberslacking, and negative reciprocity: moderation of digital well-being
deleteService Industries Journal
IF7.4
delete2026-07-24
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PREAI
deleteMuhammad Raza; Muhammad Irfanullah Arfeen; Muhammad Ishtiaq Ishaq; Arbab Gul; Tayyaba Saleem
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Navigating generative AI in service research: the effectiveness–legitimacy matrix
deleteService Industries Journal
IF7.4
delete2026-07-23
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deleteAna Isabel Canhoto; Fragkiskos Filippaios; Mark Johnson
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Victim-centric perspectives on abusive supervision within hospitality organizations: a meta-analysis
deleteService Industries Journal
IF7.4
delete2026-07-17
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PREAI
deleteChenglin Gui; Xiaoqian Wang; Shanru Ai; Aimin Deng; Xiaohang Wang
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When helping violates the rules: mindfulness-contingent effects of pro-customer deviance on employee service innovation
deleteService Industries Journal
IF7.4
delete2026-07-15
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PREAI
deleteJiajing Hu; Renqi Lyu; Gefen Zhou
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US AI media attention and state-dependent spillovers across AI markets
deleteService Industries Journal
IF7.4
delete2026-07-09
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PREAI
deleteBarış Ziba; Salih Katircioglu; Nigar Taşpinar
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