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Guangzhi Shang

arizona state university

17H-index
48Paper Count
1.3KCitation Count
Published Papers 20
Publication Date
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Breaking it down: How does multiline messaging affect service quality in text-based customer support?
errDecision Sciences
IF2.5
err2026-06-10
err0
PREAI
errNoyan Ilk; Guanyi Lu; Guangzhi Shang
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errSave
Second-Order Between-Supplier Learning
errJournal of Operations Management
IF10.4
err2026-01-18
err0
errOAAI
errLisha Liu; Xianwei Shi; Guangzhi Shang
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errSave
Charting the Future of Blockchain in Operations and Supply Chain Management: Opportunities and Challenges
errJournal of Operations Management
IF10.4
err2025-08-06
err0
PREAI
errFabrice Lumineau; Guangzhi Shang; Jayashankar M. Swaminathan; Gerry Tsoukalas; Stephan M. Wagner; J. Leon Zhao
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errSave
Transaction Fee Mechanisms and User Welfare in Permissionless Blockchains
errinternational journal of operations production management
IF5.1
err2025-07-11
err0
PREAI
errXi Zhao; Zhichao Wu; Guangzhi Shang; Peilin Ai
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Generative AI and Empirical Research Methods in Operations Management
errJournal of Operations Management
IF10.4
err2025-05-05
err0
PREAI
errTimofey Shalpegin; Tyson R. Browning; Ajay Kumar; Guangzhi Shang; Jason Thatcher; Jan C. Fransoo; Matthias Holweg; Benn Lawson
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Causal inference under selection on observables in operations management research: Matching methods and synthetic controls
errJOURNAL OF OPERATIONS MANAGEMENT
IF10.4
err2024-06-19
err3
PREAI
errYilmaz, Ovunc; Son, Yoonseock; Shang, Guangzhi; Arslan, Hayri A.
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Need for speed, but how much does it cost? Unpacking the fee-speed relationship in Bitcoin transactions
errJOURNAL OF OPERATIONS MANAGEMENT
IF10.4
err2022-07-17
err13
PREAI
errShang, Guangzhi; Ilk, Noyan; Fan, Shaokun
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The impact of waiting on customer-instigated service time: Field evidence from a live-chat contact center
errJOURNAL OF OPERATIONS MANAGEMENT
IF10.4
err2022-06-26
err7
PREAI
errIlk, Noyan; Shang, Guangzhi
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errSave
Strategic behavior for hotel standby upgrade programs: Empirical evidence and pricing implications
errJOURNAL OF OPERATIONS MANAGEMENT
IF10.4
err2022-03-24
err5
PREAI
errYilmaz, Ovunc; Ferguson, Mark; Pekgun, Pelin; Shang, Guangzhi
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errSave
Empirical research methods department: Mission, learnings, and future plans
errJOURNAL OF OPERATIONS MANAGEMENT
IF10.4
err2022-02-14
err17
errOAAI
errShang, Guangzhi; Ronkko, Mikko
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errSave
STABILITY OF TRANSACTION FEES IN BITCOIN: A SUPPLY AND DEMAND PERSPECTIVE
errMIS QUARTERLY
IF6
err2021-06-01
err45
PREAI
errIlk, Noyan; Shang, Guangzhi; Fan, Shaokun; Zhao, J. Leon
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Improving customer routing in contact centers: An automated triage design based on text analytics
errJOURNAL OF OPERATIONS MANAGEMENT
IF10.4
err2020-03-05
err26
PREAI
errIlk, Noyan; Shang, Guangzhi; Goes, Paulo
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Using transactions data to improve consumer returns forecasting
errJOURNAL OF OPERATIONS MANAGEMENT
IF10.4
err2019-12-01
err29
PREAI
errShang, Guangzhi; McKie, Erin C.; Ferguson, Mark E.; Galbreth, Michael R.
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Impact of supply base structural complexity on financial performance: Roles of visible and not-so-visible characteristics
errJOURNAL OF OPERATIONS MANAGEMENT
IF10.4
err2017-11-01
err151
PREAI
errLu, Guanyi; Shang, Guangzhi
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errSave
How much do online consumers really value free product returns? Evidence from eBay
errJOURNAL OF OPERATIONS MANAGEMENT
IF10.4
err2017-08-02
err83
PREAI
errShang, Guangzhi; Pekgun, Pelin; Ferguson, Mark; Galbreth, Michael
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Twenty-six years of operations management research (1985-2010): authorship patterns and research constituents in eleven top rated journals
errINTERNATIONAL JOURNAL OF PRODUCTION RESEARCH
IF7.3
err2015-05-05
err41
PREAI
errShang, Guangzhi; Saladin, Brooke; Fry, Tim; Donohue, Joan
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Removal of fluoride from drinking water using tea waste loaded with Al/Fe oxides: A novel, safe and efficient biosorbent
errAPPLIED SURFACE SCIENCE
IF6.9
err2015-02-01
err147
PREAI
errCai, Hui-mei; Chen, Gui-jie; Peng, Chuan-yi; Zhang, Zheng-zhu; Dong, Yang-yang; Shang, Guang-zhi; Zhu, Xiao-hui; Gao, Hong-jian; Wan, Xiao-chun
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The internationalisation of operations management research
errINTERNATIONAL JOURNAL OF PRODUCTION RESEARCH
IF7.3
err2015-01-19
err8
PREAI
errFry, Timothy D.; Donohue, Joan M.; Saladin, Brooke A.; Shang, Guangzhi
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A critical evaluation of alternative methods and paradigms for conducting mediation analysis in operations management research
errJOURNAL OF OPERATIONS MANAGEMENT
IF10.4
err2014-02-05
err107
PREAI
errMalhotra, Manoj K.; Singhal, Cherry; Shang, Guangzhi; Ployhart, Robert E.
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The origins of research and patterns of authorship in the International Journal of Production Research
errINTERNATIONAL JOURNAL OF PRODUCTION RESEARCH
IF7.3
err2013-09-02
err9
PREAI
errFry, Timothy D.; Donohue, Joan M.; Saladin, Brooke A.; Shang, Guangzhi
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errSave

Research Directions

No research directions
Co-authors
Cooperation Journals
X
Xiaochun Wan
H-index: 65 · Papers: 324
R
Robert E. Ployhart
H-index: 64 · Papers: 203
S
Stephan M. Wagner
H-index: 63 · Papers: 309
J
Jason Bennett Thatcher
H-index: 57 · Papers: 313
张
张正竹 (Zhengzhu Zhang)
H-index: 53 · Papers: 220
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