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Journal of Hospitality Marketing & Management

IF11
论文数49
被引数
期刊论文 49
发表时间
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How employee-robot structural interdependence shapes hospitality frontline employees’ service recovery performance following robot service failures: a psychological ownership perspective员工-机器人结构相互依赖如何塑造酒店一线员工在机器人服务失败后的服务补救表现：基于心理所有权视角
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-10-29
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PREAI
deleteQiushi Wang; Ping Han; Shuwei Hao
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From review consumption to review creation: how AI-generated summaries reshape user contributions on travel platforms从评论消费到评论创作：AI生成摘要如何重塑旅游平台上的用户贡献
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-09-22
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PREAI
deleteTian-Yu Han; Xin-Ya Bi; Jian-Wu Bi
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Exploring the impact of robot-based services on hotel brand image among senior consumers探究基于机器人的服务对老年消费者酒店品牌形象的影响
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-08-27
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PREAI
deleteZhengan Zhu; Lawrence Hoc Nang Fong; C. Michael Hall; Xianger Chen; Feifei Lin
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Service robots and job crafting: the mechanism of anthropomorphism in the hospitality industry服务机器人和工作重塑：酒店业中拟人化的机制
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-08-20
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PREAI
deleteWon-Moo Hur; Hakseung Shin; Yujeong Jo; Yuhyung Shin
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How perceived virtual-idol advertising appeals shape impulsive hotel booking intention: identity-activated persuasion in Saudi hospitality感知虚拟偶像广告诉求如何塑造冲动性酒店预订意向：沙特酒店业中的身份激活说服
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-08-09
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PREAI
deleteSaad Almosa; Saif Ahmed; Mst. Nilufar Ahsan; Husam Ahmad Kokash; Syed Shah Alam
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Employee AI role-threat appraisal and dysfunctional customer behavior in hotels: a socioemotional pathway through emotional authenticity and fairness员工对AI角色的威胁评估与酒店的非功能性顾客行为：通过情绪真实性和公平性的社会情感路径
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-07-28
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PREAI
deleteTaeshik Gong; Yu-Shan (Sandy) Huang
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Can AI fake a hospitable mind? Empathy, linguistic style, and the human-AI performance gap: moving beyond the feeling economyAI能否伪装出热情友好的心态？共情、语言风格与人类-AI表现差距：超越情感经济
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-07-02
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PREAI
deleteEun Joo Kim; Minji Kim
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Employee-AI collaboration errors and service innovation: dual pathways of error reflection and negative affective rumination员工-AI协作中的错误与服务创新：错误反思和负面情绪反刍的双路径
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-07-01
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PREAI
deleteYao Lv; Pengfei Zhao; Yuchen Jiao
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AI-Induced occupational uncertainty as a multi-level challenge: reconciling human-centered values with automation in tourism and hospitality人工智能引发的职业不确定性作为多层面挑战：协调人本主义价值观与旅游业及酒店业中的自动化
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-07-01
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deleteOAAI
deleteMahlagha Darvishmotevali; Kevin Kam Fung So; Billy Bai
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The AI disruption paradox: when technological threats stimulate green service innovation through employee crafting人工智能颠覆悖论：当技术威胁通过员工自主创造激发绿色服务创新
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-06-16
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PREAI
deleteJian Shi; Yu Zhang; Qiaoyun Yun
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From green business strategy to green functional benefits: the roles of green technology, supply chain management, stakeholder engagement, and eco-friendly image in green lodging hotels从绿色商业战略到绿色功能利益：绿色技术、供应链管理、利益相关者参与和环保形象在绿色住宿酒店中的作用
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-06-15
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PREAI
deleteM. Omar Parvez; Muhittin Cavusoglu; Md Sazzad Hossain; Ataul Karim Patwary
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It’s the robot’s fault: how does the anthropomorphism of service robots impact employee engagement in service recovery?这是机器人的错：服务机器人的拟人化如何影响服务补救中的员工参与度？
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-06-10
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PREAI
deleteDewen Liu; Haoding Wang; Yingjia Liu; Yuan (Mason) Gao; Martin Pancho
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From psychological empowerment to human-AI rapport: how Artificial Intelligence Social Responsibility enhances consumer well-being in hospitality从心理赋权到人机融洽：人工智能社会责任如何提升酒店业消费者福祉
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-06-08
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PREAI
deletePengyi Shen; Yiming Chen; Jinxiong Li
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Understanding perceived values and risk in guest adoption of generative AI chatbots理解感知价值与风险在客人采用生成式AI聊天机器人中的作用
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-05-31
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PREAI
deleteHaitao Li; Khuram Shahzad; Ali Nawaz Khan; Bilal Ahmad; Muhammad Ashfaq
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Human vs. robot service in hospitality: how value co-creation shapes guest revisit intention酒店业中的人与机器人服务：价值共创如何塑造顾客重访意向
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-05-13
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PREAI
deleteShafaqat Mehmood; Zhimin Zhou; Salman Khan; Ifra Noor
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Going beyond green compliance: linking organizational green culture to employee green voice in the hospitality sector超越绿色合规：将组织绿色文化与酒店业员工绿色发声联系起来
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-05-07
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PREAI
deleteDung Minh Nguyen; Phuong Loc Tran; Vo Thi Ngoc Thuy; Nhat Tan Pham
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How animated discount display increases online purchase intention: Moderated mediation via perceived discount depth and curiosity动画折扣展示如何通过感知折扣深度和好奇心的调节中介作用提升在线购买意向
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-04-27
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PREAI
deleteBen Haobin Ye; Fangke Sun; Lawrence Hoc Nang Fong; Jose Weng Chou Wong
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Reviewer nationality as a signal: the role of cultural congruence in online evaluations of ethnic restaurants评审员国籍作为信号：文化契合度在民族餐厅在线评价中的作用
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-04-27
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PREAI
deleteLeonardo Aureliano-Silva; M. Omar Parvez; Eda Alphan; Cihan Cobanoglu
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The Goldilocks effect in hospitality teams: an investigation of the curvilinear relationship between shared leadership and service innovation酒店团队中的“金发姑娘效应”：共享领导力与服务创新之间曲线关系的研究
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-04-25
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PREAI
deleteQiong Wu; Kunyu Yang; Keyu Chen; Qiwei Zhou; Kathryn Cormican
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Does ethics perception foster hotel booking intention in livestreaming commerce platform? A cognitive-affective perspective道德感知是否促进直播电商平台的酒店预订意向？——基于认知-情感视角
deleteJournal of Hospitality Marketing & Management
IF11
delete2026-04-03
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PREAI
deleteMst. Nilufar Ahsan; Saad Almosa; Husam Ahmad Kokash; Saif Ahmed; Syed Shah Alam
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