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Service Business 封面图

Service Business

IF4.1
论文数54
被引数1312
期刊论文 54
发表时间
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Navigating embedded uncertainty in automated services: a dual-process model of perceived risk and technology anxiety在自动化服务中应对嵌入性不确定性的双过程模型：感知风险与技术焦虑
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IF4.1
delete2026-10-19
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PREAI
deleteYi-Wei Eva Chang
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How remote workers evaluate workations: the work–family experiences and job–travel motivations远程工作者如何评估工作度假：工作-家庭体验与工作-旅行动机
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IF4.1
delete2026-10-19
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PREAI
deleteChe-Jen Su; Wen-Shen Yen; Kunihiko Moriya; Seul Ki Lee; Yi-Fang Lan
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The dual-edged impact of gamified annual reviews: a motivation-benefit-behavior analysis of social sharing and platform continuance in music streaming音乐流媒体中游戏化年度回顾的双刃剑效应：社会分享与平台持续使用的动机-收益-行为分析
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IF4.1
delete2026-10-19
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PREAI
deleteWee Kheng Tan; Jen-Hsun Yang
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Student-oriented service responsibility and student outcomes: the mediating role of skill-development support学生导向的服务责任与学生结果：技能发展支持的调解作用
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IF4.1
delete2026-09-02
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deleteVlad Diaconita; Laurentiu-Gabriel Dinca
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Enhancing co-creation energy in prolonged transformative services for well-being: the role of customer mindfulness在长期转型服务中提升共创能量以促进福祉：顾客正念的作用
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IF4.1
delete2026-08-25
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PREAI
deleteMy-Quyen T. Mai; Tram-Anh N. Pham; Hai-Bich H. Bui; Nguyen-Hau Le
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Interactivity and enjoyment in U.S. live-streaming service encounters: how digital services shape user experience美国直播服务互动与享受：数字服务如何塑造用户体验
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IF4.1
delete2026-08-25
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PREAI
deleteMin Chung Han; Byeonghwa Park; Taewon Hwang; Hong-Hee Lee
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Business continuity in peer-to-peer sharing services: the interplay of failure severity, recovery source, and customer emotion点对点共享服务中的业务连续性：故障严重性、恢复来源与客户情绪的相互作用
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IF4.1
delete2026-08-14
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PREAI
deleteSooyun Kim
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Supply chain networks as service systems: an empirical analysis of industry differences in structure and coordination供应链网络作为服务系统：结构和管理方面的行业差异实证分析
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IF4.1
delete2026-06-30
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PREAI
deleteDonghyun Choi; Taewon Hwang; Byeonghwa Park; Sang-Heui Lee
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Exploring the impact of digital enabling data systems on the innovation performance of digital service firms: the roles of knowledge reconfiguration and knowledge inertia探究数字化赋能数据系统对数字服务企业创新绩效的影响：知识重构与知识惯性的作用
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IF4.1
delete2026-06-29
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PREAI
deleteQing Fan; Longjun Liu; Wenhai Wan
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Strategic prioritization of service quality in the OTT sports streaming industry: a Tri-Metric portfolio approachOTT体育流媒体行业中服务质量的战略优先排序：一种三指标组合方法
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IF4.1
delete2026-06-10
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PREAI
deleteMiyeon Park; Eun Jung Choi; Suchul Lee
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OTT recommender system features shape consumers’ continued usage intention: An integrated perspective based on the SOR model and theory of consumption valuesOTT推荐系统特征塑造消费者的持续使用意图：基于SOR模型和消费价值理论的整合视角
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IF4.1
delete2026-05-18
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PREAI
deleteHung-Tai Tsou; Ja-Shen Chen; Hsuan-Yu Hsu; Yu-Chieh Wu
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The gift of politeness: customer courtesy and employees’ service adaptive behavior in the hospitality industry礼貌的礼物：酒店业中顾客的礼貌与员工的服务适应性行为
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IF4.1
delete2026-04-16
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PREAI
deleteJie Xu; Shuhao Li; Min Liu; Jianjun Liu; Yun Dong
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The service side of humility: exploring the dual effects of leader humility on employee cooperation in hospitality settings谦逊的服务面：探索领导谦逊在服务场景中对员工合作的双重影响
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IF4.1
delete2026-03-13
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PREAI
deleteSomayeh Bahmannia; Darren KB. Darren; Kevin B. Lowe
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To serve or to leave: the role of commitment and motivation in volunteers’ turnover intentions服务还是离开：承诺和动机在志愿者离职意向中的作用
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IF4.1
delete2026-03-11
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PREAI
deleteTom De Clerck; Annick Willem; Leen Haerens
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Will I try or will I resist artificial intelligence-based frontline service technologies? A review and research agenda我将尝试还是抵制基于人工智能的前沿服务技术？——一项综述与研究议程
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IF4.1
delete2026-03-10
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PREAI
deleteIhtesham Ud Din; Allard C. R. Van Riel
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From data to sustainable innovation: roadmapping for smart Product-Service Systems (PSS)从数据到可持续创新：智能产品-服务系统（PSS）的路线图规划
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IF4.1
delete2026-03-09
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deleteYoungjung Geum; Jinsu Lee; Woojin Choi; Myoungkyun Woo
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Influence of platform characteristics on health information processing and utilization: a comparison of social and generative AI platforms平台特性对健康信息处理和利用的影响：社交平台与生成式AI平台的比较
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IF4.1
delete2026-03-09
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PREAI
deleteEuiBeom Jeong; DonHee Lee
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The moderating role of service and international diversifications on the relationship between ESG practice and firm performance in service businesses服务业务中，服务与国际化多元化对ESG实践与企业绩效关系的调节作用
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IF4.1
delete2026-03-09
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PREAI
deleteParichat Sinlapates; Supawat Meeprom; Akkhaporn Kokkhangplu
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Exploring passenger preferences for technology- and non-technology-based services in the airport journey探索旅客在机场行程中对技术类和非技术类服务的偏好
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IF4.1
delete2026-03-09
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PREAI
deleteJinsoo Hwang; Sooyoung Choi; Xinwei Su; Keunjae Lee; Insin Kim
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Service enhancement or cost reduction? Motive attribution explains how empathy affects continued usage after robot service failures服务提升还是成本降低？动机归因解释了共情如何影响机器人服务故障后的持续使用
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IF4.1
delete2026-02-26
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PREAI
deleteChunhao Ma; Dewen Liu; Xutao Cai; Dong Yang
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