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Journal of Service Theory and Practice 封面图

Journal of Service Theory and Practice

IF4.4
论文数430
被引数1516
期刊论文 430
发表时间
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Actor engagement roles in collaborative settings: a theoretical framework and empirical typology协作情境中演员参与的角色：一个理论框架和实证类型学
deleteJournal of Service Theory and Practice
IF4.4
delete2026-10-09
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PREAI
deleteKatrin Uude; Jodie Conduit; Carolin Plewa
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Mind your tone: how swear words in online complaints influence bystander perceptions of airlines and hotels注意语气：网络投诉中的脏话如何影响旁观者对航空公司和酒店的看法
deleteJournal of Service Theory and Practice
IF4.4
delete2026-09-24
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PREAI
deleteMaqsood Hussain Bhutto; Joel Mero; Heikki Karjaluoto
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Understanding actor engagement through psychological ownership: a multi-sport brand perspective通过心理所有权理解运动员参与：多运动品牌视角
deleteJournal of Service Theory and Practice
IF4.4
delete2026-08-29
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deleteHarrison de Picot; Jodie Conduit; Steve Goodman; Heath McDonald
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Taking the pulse of service ecosystems: exploring viability through valences and forms of becoming探索服务生态系统的脉搏：通过价值取向和形成形式探究其可行性
deleteJournal of Service Theory and Practice
IF4.4
delete2026-07-30
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deleteYasin Sahhar; Paul C. van Fenema; Jeroen van Strien
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Customer-perceived supplier innovativeness in B2B services: evaluative cues across ecosystem interactionsB2B服务中客户感知的供应商创新性：生态系统互动中的评估线索
deleteJournal of Service Theory and Practice
IF4.4
delete2026-07-28
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deleteJavaneh Mehran; Per Kristensson; Poja Shams
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When access leads to ownership: Explaining ownership rebound in access-based services当接触导致所有权：解释基于接触的服务中的所有权反弹
deleteJournal of Service Theory and Practice
IF4.4
delete2026-07-07
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PREAI
deleteBrenda Nansubuga; Hugo Guyader; Christian Kowalkowski
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Confronting barriers to co-creation in aged care settings应对养老照护环境中协同创新的障碍
deleteJournal of Service Theory and Practice
IF4.4
delete2026-06-09
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PREAI
deleteHuihui Nie; Ying Zhu; Richard Lee; Manjit Monga; Deepak Sardana
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Restoring trust: gratitude vs. apology in healthcare service recovery恢复信任：医疗服务补救中的感激与道歉
deleteJournal of Service Theory and Practice
IF4.4
delete2026-04-14
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deleteYingzi Xu; I-Ling Ling
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Unlocking health participation: enhancing customer experiences in public health social media communities解锁健康参与：提升公共卫生社交媒体社群的客户体验
deleteJournal of Service Theory and Practice
IF4.4
delete2025-12-24
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deleteMohammed Saeed J. Alzahrani; Jessica Wyllie; Jamie Carlson; Syed Mahmudur Rahman
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Key factors driving the co-creation of collaborative improvement and innovation in rural development ecosystems驱动农村发展生态系统中协同改进与创新共创的关键因素
deleteJournal of Service Theory and Practice
IF4.4
delete2025-12-23
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deleteLouise Östberg; Kristen Snyder; Johan Lilja
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Workplace bullying and the enacted incivility of those targeted: the roles of anger, shame and fearGunasekara, A., Alqhaiwi, Z. O., Luu, T. T., & Djurkovic, N. (2025). 工作场所欺凌及受针对者的行为不礼貌：愤怒、羞耻和恐惧的作用。服务理论与实践杂志，35(7)，61–82. [Google Scholar] [CrossRef]
deleteJournal of Service Theory and Practice
IF4.4
delete2025-11-20
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deleteAsanka Gunasekara; Zaid Oqla Alqhaiwi; Tuan Trong Luu; Nikola Djurkovic
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Frontline employees in an AI-integrated workplace: current perspectives and future research landscapes人工智能集成工作场所中的前线员工：当前观点和未来研究格局
deleteJournal of Service Theory and Practice
IF4.4
delete2025-05-23
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deleteAnne Rachelle Castaneda; Jiraporn Surachartkumtonkun; Haroon Iqbal Maseeh; Park Thaichon; Wei Shao
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Lost in tasks: how workplace multitasking shapes employee moral awareness and service sabotage behavior
deleteJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
delete2025-04-01
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deleteXie, Peng; Yang, Jianfeng; Tian, Fenfen
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An integrated model examining frontline employee willingness to work with retail service robots
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IF4.4
delete2025-04-01
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deleteLin, Hsiu-Fen
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Operational risk of customer participation - reduce it or accommodate it?
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IF4.4
delete2025-04-01
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deleteLee, Namkyung; Lee, Sangjoon
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Editorial: Reshaping the world through customer and actor engagement
deleteJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
delete2025-03-07
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deleteAlexander, Matthew; Azer, Jaylan; Conduit, Jodie
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Boosting customers' hedonic well-being through fair services: the role of participation and price saving
deleteJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
delete2025-03-01
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deleteTeichmann, Karin; Scholl-Grissemann, Ursula; Stokburger-Sauer, Nicola E.
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Super-heroes at your service: navigating moral dilemmas and small business owner identity in online communities
deleteJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
delete2025-03-01
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deleteAnderson, Kelley Cours; Hass, Ashley; Mertz, Breanne A.; Mcdonald, Robert E.
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Improving upselling revenue: a longitudinal field study
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IF4.4
delete2025-03-01
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deleteCho, Jihoon
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Fulfill obligation toward nature and consume together: unraveling the influence of social media opinion leadership on collaborative consumption
deleteJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
delete2025-03-01
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PREAI
deleteUsman, Muhammad; Khalid, Adeel; Bogan, Erhan; Bani-Melhem, Shaker; Olya, Hesam
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