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Journal of Services Marketing 封面图

Journal of Services Marketing

IF4.5
论文数1073
被引数5594
期刊论文 1073
发表时间
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How older consumers perceive AI disclosure in advertising: relatability and trustworthiness across utilitarian and hedonic service contexts老年消费者如何看待广告中的AI披露：在功利性服务和享乐性服务背景下的相关性及可信度
deleteJournal of Services Marketing
IF4.5
delete2026-09-24
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PREAI
deleteNeeru Sharma; Johra Kayeser Fatima; Sabreena Zoha
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Crisis governance, legitimacy, and consumer ethics in service systems服务系统中的危机治理、合法性与消费者伦理
deleteJournal of Services Marketing
IF4.5
delete2026-08-17
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PREAI
deleteNikolaos Iason Koufodontis; Prachi Gala
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The rhythm (and decisions) of the night: how FoMO and place identity explain decision-making, nighttime economy usage and expenditure夜晚的节奏（与决策）：FOMO和场所认同如何解释决策制定、夜间经济使用及支出
deleteJournal of Services Marketing
IF4.5
delete2026-08-17
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PREAI
deleteLenny Vance; Rory Mulcahy; David Fleischman; Andy Ward; Lachlan Angus Goold; Henry Dugmore
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Discerning authenticity through symbolic and natural stimuli: an integrated servicescape model for AI service apps通过符号和自然刺激辨别真实性：AI服务应用的综合服务场景模型
deleteJournal of Services Marketing
IF4.5
delete2026-06-23
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deleteOAAI
deleteDiem-Trang Vo; Duy Dang-Pham; Ai-Phuong Hoang; Long Thang Van Nguyen
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Unveiling the drivers of remote employees’ intentions to use home as a service consumption hub: a configurational approach揭示远程员工将家庭作为服务消费中心的驱动因素：一种配置方法
deleteJournal of Services Marketing
IF4.5
delete2026-06-11
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deleteRodoula H. Tsiotsou; Avraam Papastathopoulos; Achilleas Boukis
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Digital co-waiting: humour, camaraderie and emotional flux during Fortnite’s Black Hole event数字共候：幽默、战友情谊与情感波动在《堡垒之夜》黑洞事件期间
deleteJournal of Services Marketing
IF4.5
delete2026-03-20
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PREAI
deleteGerard Ryan; Othmane Aride; Maria del Mar Pàmies; Mireia Valverde
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How and for whom does customer incivility affect employee outcomes? A three-wave survey顾客不文明行为如何以及影响哪些员工的结果？一项三波调查
deleteJournal of Services Marketing
IF4.5
delete2026-03-11
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deleteMakoto Fujii
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Different shades of sharing in the sharing economy: a prototype theory approach共享经济中分享的不同形式：一种原型理论方法
deleteJournal of Services Marketing
IF4.5
delete2026-01-22
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deleteOAAI
deletePayam Akbar
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Effective complaint management on social networks: the impact of response strategy, type and account on consumer reactions社交媒体上的有效投诉管理：响应策略、类型和账号对消费者反应的影响
deleteJournal of Services Marketing
IF4.5
delete2026-01-20
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deleteSilke Bambauer-Sachse; Sanja Maria Stuhldreier
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Determinants of customer acceptance of frontline service robots in a retail context零售背景下顾客接受一线服务机器人影响因素
deleteJournal of Services Marketing
IF4.5
delete2025-11-04
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deleteAdisorn Chaysang; Paul Patterson; Narumon Kimpakorn; Chirawan Chaisuwan
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Consumers’ expectations and importance attached to provider’s warmth and competence in luxury and non-luxury service settings消费者在奢侈与非奢侈服务场景下对服务提供者热情与能力的期望及重视程度
deleteJournal of Services Marketing
IF4.5
delete2025-10-31
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deleteGonzalo Luna-Cortés
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Responding to illegitimate negative reviews: how defensive responses affect purchase intentions应对不正当负面评论：防御性回应如何影响购买意向
deleteJournal of Services Marketing
IF4.5
delete2025-09-04
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deleteVincent Jeseo; Jennifer H. Tatara
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On the edge: bank customers’ upcoming resistance to the full-adoption of digital payment methods在边缘：银行客户对全面采用数字支付方法的即将到来的抵制
deleteJournal of Services Marketing
IF4.5
delete2025-08-22
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deleteIrina Dimitrova
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Online value co-creation during the “dreaming” phase, brand image and uncertainty avoidance在线价值共创在“梦想”阶段、品牌形象与不确定性规避
deleteJournal of Services Marketing
IF4.5
delete2025-06-17
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PREAI
deleteFrancisco Peco-Torres; Adam Jones; Ana Isabel Polo-Peña; Dolores M. Frías-Jamilena
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Invisible rules: how institutional voids in base-of-the-pyramid markets influence adoption and diffusion of transformative service innovations隐形规则：金字塔底层市场中制度空缺如何影响变革性服务创新的采纳与扩散
deleteJournal of Services Marketing
IF4.5
delete2025-06-17
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PREAI
deleteMichelle Greene; Allard C.R. van Riel; Josée M.M. Bloemer
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Viewpoint: advancing service design with practitioners’ insights观点：利用实践者的见解推进服务设计
deleteJournal of Services Marketing
IF4.5
delete2025-06-05
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deleteMartina Čaić; Núria Solsona Caba; Tuuli Mattelmäki
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Never too old to learn: the transformational power of technology活到老学到老：技术的变革力量
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IF4.5
delete2025-05-28
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deleteStephanie C. Schleimer; Gloria L. Ge
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AI, human or a blend? How the educational content creator influences consumer engagement and brand-related outcomes
deleteJOURNAL OF SERVICES MARKETING
IF4.5
delete2025-04-09
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PREAI
deleteDe Cicco, Roberta; Francioni, Barbara; Curina, Ilaria; Cioppi, Marco
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How service encounters predict donor behavior: evidence from a university health systems
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IF4.5
delete2025-04-01
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PREAI
deleteHoskins, Jake; Vanepps, Eric; Hoskins, Amanda; Scammon, Debra
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The impact of AI recommendation quality on service satisfaction: the moderating roles of standardization and customization人工智能推荐质量对服务满意度的影响: 标准化和定制化的调节作用
deleteJOURNAL OF SERVICES MARKETING
IF4.5
delete2025-04-01
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PREAI
deleteKim, Sung Yeon; Kim, Jinmin
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