.png){kind=icon}
返回
Capturing Tacit Knowledge in Security Operation Centers
.png){kind=icon}
OA
AI
DOI：10.1109/ACCESS.2020.2976076.png)
.png){kind=icon}
.png){kind=icon}
分享.png){kind=icon}
收藏
摘要
En 中文
The use of tacit knowledge has previously been shown to help expedite problem-solving procedures in the setting of medical emergency responses, as individuals can use past experiences in present and future challenges. However, there is a lack of understanding in its application in IT and socio-technical management. This paper examines the thought processes observed in Security Operational Centre (SOC) analysts facing threat events to lay the groundwork for tacit knowledge management in SOCs. Based on Sternberg's fieldwork in tacit knowledge, we conducted semi-structured interviews with ten analysts to explore the key artefacts and individual traits that aid their approach to communication, and to examine the thought processes under hypothetical incident handling scenarios. The results highlight a unanimous pursuit of Root Cause Analysis (RCA) upon the outbreak of an incident and stages of decision-making when escalating to third party support providers. Using Business Process Modelling and Notation (BPMN), we show the procedural elements of tacit knowledge from several scenarios. The results also suggest that simulation environments and physical proximity with analysts and vendors can facilitate the transfer of tacit knowledge more effectively in SOCs.
Keyword:
Security
Interviews
Task analysis
Knowledge management
Decision making
Licenses
Communication theory
DIKW
incident response
knowledge management
security operation center
sense-making
tacit knowledge
AI总结
对已上传原文的论文进行重点信息的提取，主要内容包括：简要概述、研究摘要、背景介绍、关键亮点、图文解析、展望与总结。
期刊
IF:
3.6
论文数:
9.8W
被引数:
29.4W
机构
引用论文
Management of dispersed product development teams: the role of information technologies.png)
management
managementIF5.7
PREAI
分享收藏分享收藏Review:: Knowledge management and knowledge management systems:: Conceptual foundations and research issues评论:: 知识管理和知识管理系统:: 概念基础和研究问题
PREAI
分享收藏Metabolic control of gene transcription in non-alcoholic fatty liver disease: the role of the epigenome非酒精性脂肪肝中基因转录的代谢调控：表观基因组的作用
IF0
PREAI
分享收藏
查看更多内容